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Technical Support Analyst

Brentwood, TN | Full Time
26 Days Ago

Job Description

IT Support Tech (Multiple openings)
Brentwood, TN - Full-Time, onsite
55-65K year great benefits and Stock Options
 

Qualifications

We are looking for a local (Brentwood, TN or commutable area) employee to help support our IT applications and hardware support. We will be looking for some general IT Support techs These people will support Ring Central Phones, Mimecast E-mail filtering, O365 apps, Outlook, Active Directory (groups, users, passwords, etc.), Remotely troubleshooting Windows, Hardware, etc., MS Teams, Printing, etc.

Responsibilities

  • Supports applications and Microsoft Office SaaS environment.
  • Manages and coordinates hardware installation, configuration, repairs, and end user support.
  • Communicates with customers and end users of varying technical expertise and addresses their concerns.
  • Uses data/analytics to drive insights and improve the end user experience, then tracks/reports metrics daily (e.g., on productivity, issue trends, timely closures, satisfaction).
  • Contributes to improvement of tools to make user support delivery easier and more efficient.

Skills for Technical Support Analyst

The job skills required for Technical Support Analyst include Troubleshooting, IT Support, Microsoft Office, Active Directory, outlook, Insight etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Technical Support Analyst

The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.