Description

SUMMARY

The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and

fax. Essential duties include booking reservations, answering questions, following through on marketing

programs and specials accurately, supplying information and answering questions. The scope of this

position is to provide customers with all available dates and location options in order to help them

finalize their plans and book the reservation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

•  Recommend services and offer alternatives to book reservations and close sales calls.
•  Provide accurate data entry of customer information in scheduling systems.
•  Assist customers and other team members with customer service/complaint resolution.
•  Support other departments related to reservations including the rental station, chat and international tour operators.
•  Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager.
•  Ensure the completeness and accuracy of all reservations.
•  Provide vehicle familiarization and answer customer questions.
•  Provide rental information at local shows as requested.
•  Assist the manager with various special projects.
•  Maintain a neat and organized work area.
•  Perform other duties as assigned.

COMPETENCIES

•  Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
•  Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
•  Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs as trained; solicits customer feedback to improve service;; meets commitments.
•  Attention to Detail –Recognizes that even small inaccuracies add up quickly. Demonstrates willingness to take time necessary to follow instructions precisely.
•  Communications –Exhibits excellent oral and written communication skills in English with supervisor, staff and customers; exhibits good listening and comprehension.
•  Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
•  Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
•  Quality Management - Demonstrates accuracy and thoroughness.
•  Ethics - Works with integrity and principles; upholds organizational values.
•  Adaptability - Able to deal with frequent change, delays, or unexpected events.
•  Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
•  Professional appearance - displays good personal grooming and adherence to company protocol

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

High School or equivalent diploma required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use

hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close

vision and ability to adjust focus.

Work Environment

The working conditions are normal for a call center environment.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working

conditions associated with the job. While this is intended to be an accurate reflection of the current job,

management reserves the right to revise the job or to require that other or different tasks be performed

when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological

developments.