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Job Description
211 is available 247 to meet health and human service needs, through information and referral, benefits navigation, disaster response, and other special projects that provide direct assistance.
The 211 Contact Specialist will deliver high quality, professional information and referral services to contacts and members of the community.
Help each contact identify their health and human service needs and provide them the appropriate referral or resource. Input thorough documentation of each contact in appropriate database.
Follow-up and advocacy for contacts. Use multiple programs and databases for resource searches, information collection and application assistance.
Active participant in keeping resource database updated with accurate information about community resources. Work varied hours, including nights, weekends and holidays as needed.
Extended hours as needed in times of disaster in any county served. Other duties as assigned. The nature of calls vary so must be comfortable assisting members of the community with very sensitive situations.
Training will be in office for the first Month and then you will be required to work 2 days a week in office. Skills Required
HS Diploma or GED. Bilingual in Spanish. 2 yrs of customer service or call center exp. Strong communication skills. Comfortable handling sensitive calls. Skills Preferred
Exp in the healthcare, social services or mental health industry a plus!
Full Time
Business Services
$49k-63k (estimate)
10/30/2024
11/01/2024
crossroadsstaffing.com
SANTA BARBARA, CA
<25
2006
<$5M
Business Services
Crossroads is a unique kind of staffing agency. In our twenty years of being in the industry, we've grown to adjust to the ever-changing job search arena. Through technology our hiring process allows us to match the right job with the right candidate FAST. Crossroads is a national staffing company with employees throughout the US and Canada. We work hard, smart and fast and are always open to connecting with people in new areas. We specialize in the following industries : Administrative Accounting / Finance Call Centers / Customer Service Human Resources Information Technology Engineerin...g Technical We are: Fast and Efficient People rave about our efficient matching process. We have a keen eye for zeroing in on the top talent for any given job opening. Candidates are often pleasantly surprised at how immediately they are contacted after applying. We understanding that the hiring process can be daunting whether you're the employer or the employee! We're here to optimize that process. All you have to do is apply! Compassionate and Professional We are equipped to communicate with each of our employers and job seekers individually. No robots. We get a sense of what qualities you bring to the table, and how those correlate to a job opening's biggest requirements. We're here to represent you, and help you on the path towards reaching your full potential. Green With almost 100% of the process done online, we're virtually paperless. Our office is decorated with plants and an atmosphere that encourages wellness. We believe that cultivating a great environment produces great work. Wellness Good health and wellness are necessary to a healthy office atmosphere. We believe that employees should be encouraged to take care of themselves in order to produce their best work. From healthy snacks to yoga balls at our desks, we take a proactive approach to wellness by creating a space that makes employees aware of their lifestyle.
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