BASIC PURPOSE: Under the supervision of the Director, the Operations Manager is responsible for the management and development of team members while maintaining effective lines of communication to problem solve and create solutions. ESSENTIAL FUNCTIONS: Successfully manage a team Determine effectiveness of current initiatives Set goals, develop a plan to reach those goals and reduce errors Implement, ensure adherence, and suggest edits to daily plans, job descriptions and manuals for team members Meet with team members on an ongoing basis to review goals and improve current processes Responsible for managing, mentoring, and providing direction Develop strong working relationships Complete evaluations and mentoring plans Ensure workflow is consistent and employees are reaching their goals Coordinate continuous training to ensure productivity of staff Act as the backup for employees when necessary Other relevant duties as assigned Must have the ability to perform the essential functions of the job with or without reasonable accommodation. QUALIFICATIONS: Intermediate knowledge of MS office products, Excel, Google documents and Mac 3 years of experience in an office setting 2 years of management or supervisory level experience Education: High school diploma or equivalent required. Bachelor’s degree from an accredited college or university; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. WORK CONDITIONS: Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude. Travel up to 10% of the time. Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities. Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability