LineLeader is the first and only platform to provide absolutely everything childcare centers need to manage their business and optimize their family experience. For more than a decade, we’ve enabled childcare centers to grow enrollment, improve family engagement, and streamline management and today serve more than 6,000 childcare centers.

We’re passionate about building the team and technology that powers the childcare industry. At this time, we are only hiring candidates in Texas, Arizona, and Indiana.

LineLeader is looking for an experienced Customer Success Advocate to manage and grow our customer base. As a Customer Success Advocate, you will use a combination of tools to help get new users started, learn about their business and customer experience needs, and ensure that they know how to use our software to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes and can craft communication and education tailored to each customer.

Primary Purpose and Function:

The Services Specialist will work with our newest customers, ensuring successful configuration of our product for our SMB clients. The Services Specialist’s primary objective is the ensure product configuration, data importation, and system integrations are setup in an accurate and timely manner. To be successful in this role the Services Specialist should have knowledge of our Enroll, Engage and Manage software including all features that transcend the client base. As an Services Specialist, you will work closely with the Services Manager as well as Sales to plan, coordinate and execute implementation activities including but not limited to: system creation, reviewing workflows, importing client data, connecting or implementing client website to CRM and acting as the technical consultant when needed. Along with providing accurate and efficient setup, the Services Specialist will meet both team and personal goals as defined by the Professional Services Manager.

Essential Functions and Responsibilities :

• Create and maintain required implementation artifacts including rate sheet and age groups, project timeline and schedule, proper documentation of progress in Hubspot, if applicable the client data import.
• Manage timely completion of Enroll, Engage, and Manage work orders.
• Demonstrate an expert level of knowledge over all LineLeader products and partner integrations.
• Follow the established policies, procedures and workflows outlined for successful client implementation.
• Assist with the formal handoff from sales to professional services team.
• Answering client phone calls to conduct screenshares in order to present customer expectations.
• Continually strive to improve the Services Organization processes by enhancing best practices and proactively identifying areas of improvement.
• Consistently achieving performance goals month over month.
• Contribute to ongoing internal content creation, documentation and client account audits.
• Successfully organizing your work and schedules for maximum efficiency.
• Having great verbal and written communication skills with the ability to effectively communicate with all levels of staff within an organization from center directors to top management.
• Maintaining professional and product knowledge.

Knowledge and Skill

(REQUIRED)

• 1 years of supporting customers in a SaaS/Software environment
• Experience using a Customer Relationship Management (CRM) system (e.g. HubSpot, Salesforce.com)
• Knowledgeable in the use of the internet (functions, navigating, researching, etc.)
• Proven ability to build relationships with Customers and internal teams
• Demonstrates team-building style and has experience operating in a shared services model with proven ability to work effectively in a team-based environment
• Detailed-oriented with a positive and inquisitive attitude
• Ability to manage multiple projects and work under tight deadlines when necessary
• Demonstrated strong organizational skills and ability to meet high standards for quality and accuracy
• Ability to adapt to changing environments and priorities
• Living our culture of growth and opportunity, respecting others, a focus on the customer, going above and beyond and working as a team is essential for your success at ChildCareCRM

(PREFERRED):

• College degree or an equivalent combination of training and experience
• Implementation of Software as a Service product
• Experience providing outstanding quality success to business clients

More than a job

Where you work isn’t just a career decision -- it’s a life decision. We get it. That’s why we want all of our employees to feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.

• Mind & Body - We’ve got you covered. We offer insurance plans that pay for 100% of your medical, dental, and vision. We also offer voluntary life insurance, short term and long term disability, and accident coverage.
• Time Off - 18 days of PTO. 11 paid holidays. Whether it's hiking a mountain in Colorado or bonding with your couch, we all need downtime. 
• Financial Wellness - 401K program
• Parental leave - Expanding your family? We offer 6-12 weeks of paid parental leave.
• Continuing education - All employees receive time and reimbursements to spend on professional development.
• Employee Assistance Program - Confidentially speak with qualified professionals that can help you with issues ranging from work/life balance to anxiety and depression. Your immediate family members can also use this resource for free.
• Company Gatherings - We host fun happy hours and company events where our employees get to know one another and build a sense of connection and belonging. 

LineLeader is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: LineLeader is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. LineLeader will not tolerate discrimination or harassment based on any of these characteristics. LineLeader encourages applicants of all ages.