Endpoint System Engineer II - Client Computing & Service Delivery

Information TechnologyThe Information Technology team supports almost every area of the Bank by utilizing technology solutions to collect and interpret data for business strategies and providing infrastructure for all business operations. Puneet Rawal, the Chief Information Officer for Credit One Bank, explains why an IT professional should join his team by bringing up one word repeatedly: Growth, with a capital G. “Individuals who have growth aspirations for their career will not find a better place. You want to be in a growing company that can support your growth. We provide that unique mix.”Position SummaryThe Endpoint System Engineer is a full-time resource on the Information Technology Support team. The Systems Engineer is an experienced support engineer responsible for designing, implementing, and maintaining all support-related systems, including management of user workstations, virtual desktops, and mobile device management. The ideal candidate will have familiarity with many of the enterprise support technologies used to provide seamless support for the end-user. Additionally, creating and maintaining an array of tools to provide automated support options for the lower-level support engineers is a key responsibility.Essential Job Functions:Architect, deploy, and maintain all support-related systems. To include but not limited to: Build and maintain automated workflows in both SCCM and ServiceNow. Build and maintain hardware and software catalogs. Build and maintain integrations with various systems to allow for streamlined processes. Build and maintain workstation software. Ensure workstation compliance, including software patching, OS patching, and security. Provide Level 3 Support for all workstation support issues. Create and maintain support for knowledgebase articles. Provide training for new systems and processes to all support engineers and end-users within the organization. Work closely and under the Information Technology Security department's advisement to ensure all workstation systems meet or exceed security requirements. Collaborate with various business entities and develop automated efforts to improve the end-user experience. Support all projects requiring workstation involvement. Work with vendor support services to develop and deploy products and solutions in conjunction with industry standards.Perform other duties as assigned.Position Requirements:Bachelor's Degree in Computer Science, Management Information Systems, or similar program of study, and 3 years' relevant experienceIntimate knowledge of Microsoft Windows 10 ArchitectureStrong scripting skillsFamiliar with processes and procedures to manage mobile device management platformsAbility to multi-task and prioritize competing projectsStrong organizational and project management skills Strong Active Directory knowledge, including Group Policy ManagementMust work well as a member of a teamThis position will require an on-call rotation and occasional after-hours maintenance supportPreferred:Knowledge and experience with ServiceNowKnowledge and experience with Microsoft SCCM (Endpoint Configuration Manager)Knowledge and experience with VMware virtualization platforms products including Horizon and vSphereKnowledge and experience building and maintaining Mobile Device Management profiles

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