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Card Services Representative
$33k-43k (estimate)
Other | Banking 3 Months Ago
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Credit Union of Colorado is Hiring a Card Services Representative Near Denver, CO

Job Details

Job Location: CORPORATE - Denver, CO
Position Type: Full Time
Education Level: High School Diploma or General Education
Salary Range: $43,000.00 - $51,600.00
Job Shift: Full-time
Job Category: Banking

General Purpose of the Position

Compiles, verifies and files records and forms to control issuing, blocking, or renewal of VISA debit and VISA credit cards. Requires interfacing with members and employees to resolve problems and disputes for the VISA debit, VISA credit card and ATM programs by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.

  • Answers non-routine member questions on billing disputes and finance charges.
  • Initiates appropriate dispute per VISA regulations on behalf of members through online processor.
  • Acts as primary source of information and support for other departments and branches on issues regarding Card Services. Assists branches and related departments as needed. Answers questions and resolves problems as needed.
  • Performs on-line adjustments and maintenance of accounts.
  • Process ATM adjustments for members and non-members using CUOFCO ATMs. This includes return items and network settlement adjustments.
  • Assists with issue and reissue of cards and Personal Identification Numbers (PINs).
  • Provides excellent service by demonstrating courtesy and personal concern for members and co-workers needs and follows-up to ensure those needs are met.
  • Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.


Requirements

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

Ability to operate standard office machines, PC and CRT. Knowledge of VISA regulations, Regulation Z, Regulation E and Regulation CC. Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Limited travel required to visit CU locations as needed.]

Core Competencies

MEMBER FOCUSED

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

DECISION QUALITY

Understands the members best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.

ACTION ORIENTED

Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that its OK to make a mistake (fail forward).

ADAPTABLE

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin

Job Summary

JOB TYPE

Other

INDUSTRY

Banking

SALARY

$33k-43k (estimate)

POST DATE

12/01/2022

EXPIRATION DATE

01/01/2023

WEBSITE

cuofco.org

HEADQUARTERS

FORT COLLINS, CO

SIZE

100 - 200

FOUNDED

1934

REVENUE

$50M - $200M

INDUSTRY

Banking

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About Credit Union of Colorado

The credit union was founded by its original members in 1934 and for more than 70 years held the name of Colorado State Employees Credit Union. To better reflect our field of membership, Colorado State Employees Credit Union changed its name on August 31, 2007 to Credit Union of Colorado. Today more than 100,000 members enjoy the benefits of membership, and their credit union is worth more than $1 billion in assets. We have a long history of providing excellent financial products and services to our members, and will uphold our commitment to financial stability and quality service for generati...ons to come. Trust is the greatest determinant of success for Credit Union of Colorado and its membership. We create trust by building relationships and actively discovering the right solutions for our Members and each other. To be successful at our organization, you will need to do what is always in the best interest of our members. We look for people with diverse service and financial industry experience that have a passion to help others. Our motto is Here to Help, if this is one of your values, we encourage you to apply for one of our positions. More
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