Overview

The Global Health Training, Advisory and Support Contract (GHTASC) delivers effective global health programming to advance the mission of the U.S. Agency for International Development (USAID), Bureau for Global Health (GH) through institutional support and workforce development services from junior, mid-level, senior and expert advisory and administrative professionals.

Credence and its partner, the Public Health Institute (PHI), are both employers for GHTASC, and are seeking an Administrative Specialist in USAID under GHTASC.

Note: This is a term-limited position through September 30, 2023

Summary Statement

The United States Agency for International Development (USAID)’s Bureau for Global Health (GH) serves as the agency’s primary source of technical expertise, leadership, and donor coordination for the health sector, including HIV and AIDS, infectious diseases, child and maternal health and nutrition, family planning and reproductive health, and health systems strengthening and reform. GH is responsible for advancing field-relevant, state-of-the-art research and the transfer of new technologies and approaches to field programs. Through its staff, programs and country teams, GH provides critical support to USAID missions and field programs in more than 70 countries.

Over 6.2 million people have died from the COVID-19 pandemic. It has further disrupted access to essential services including immunization and put tens of millions at risk of contracting vaccine-preventable diseases. The Biden Administration has called on the world to collectively end the COVID-19 pandemic as soon as possible, and has introduced ambitious targets in three critical areas for ending this pandemic and preventing and preparing for the next: Vaccinate the World; Save Lives Now; and Build Back Better. As noted in the COVID-19 Global Response and Recovery Framework (GRRF), the U.S. government (USG) has committed to supporting the target of vaccinating 70% of the world population by the end of 2022.

To meet the ambitious goals set by the Biden-Harris Administration and the GRRF, the Bureau for Global Health joined forces with the Agency’s COVID-19 Task Force (CTF) to launch USAID’s COVID-19 Vaccine Access and Delivery Initiative (VADI) to support the USAID Administrator’s Global VAX commitments including: overseeing the historic rollout of more than a billion vaccine doses; working closely with USAID Missions to coordinate, supply, and strengthen country readiness and delivery; and managing our partnership with COVAX; Gavi, the Vaccine Alliance; the UN Children’s Fund (UNICEF); the World Health Organization; and others.

The key to controlling the pandemic lies in implementing a comprehensive public health and clinical strategy in every country. To prevent transmission and expand access to evidence-based, high-quality care and treatment for patients with moderate to severe COVID-19 infections, the Global Health Bureau has launched the Saving Lives Now agenda. Saving Lives Now aims to reduce morbidity and mortality, mitigate transmission, and strengthen health systems, including to prevent, detect, and respond to pandemic threats to respond to COVID more broadly.

Job Requirements

The Administrative Specialist will primarily be responsible for ensuring all management and administrative support services are implemented as well as providing workforce, position management support, and personnel planning for the V-TWG and Saving Lives Now teams.

Responsibilities

The Administrative Specialist will function independently, with minimal oversight and direction, working directly with all teams relevant to workforce operations. The responsibilities of the position will include but are not limited to:

• Assist with creating deliverables that present cross-cutting administrative management information, such as current staffing, planned recruitment and space needs implications for the V-TWG and GH leadership.
• Management and maintenance of the staffing rosters and detail tracker (includes start dates, rotation details, AEF timelines etc.)
• Development and production of periodic and customized workforce data reports/trackers, in a variety of formats
• Support finalizing V-TWG & SLN detail memos in collaboration with various Agency Counterparts (HCTM, GC)
• Support the onboarding process for new V-TWG and SLN staff as needed including management of the request process for computer workstations, network connections, telephones, remote access, laptops, and other services to onboard all new VADI staff (using the Agency's REMEDY system)
• Coordinate with and assist the GH/PDMS individuals responsible for AID 500-1 (PIV and Facility Access cards) preparation and sponsorship
• Supporting nominations for awards - both Direct Hires and Non-direct Hire
• Development, production and presentation of periodic Space Planning (Needs Assessments) reports to GH Senior Management and Agency Space Management officials;
• Development, data collection, production and presentation of cross-cutting administrative management information, such as current staffing, planned recruitment and space needs implications, to include strategic recommendations.
• Support requests to process for computer workstations, network connections, telephone, remote access, laptops, and other services

Qualifications

• Masters degree and a minimum of 2 more years of relevant experience, or bachelor’s degree with 4 years, Associate’s degree and 6 years relevant experience OR High School graduate and 8 years of relevant experience
• Requires proficiency in the use of Google Sharing/Docs interface and Microsoft Office, with an emphasis on Excel spreadsheet skills, PowerPoint, internet and email applications.
• Strong attention to detail and organizational skills.
• Candidates must have a strong interest in organizational management, have excellent analytical skills and be able to work under moderate supervision and bring a problem-solving approach to carrying out duties.
• US citizen or US permanent resident with the ability to obtain and maintain Facility Access required.

Competencies/Performance Criterion

• Creativity: Employee takes initiative to propose new ideas/approaches, and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Interpersonal Relationship: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.