Excellence In Everything We Touch

Position Summary

The Operations Director will oversee the day-to-day activities of a recovery operation consisting of approximately 25-30 associates and one manager, ensuring that the organization is managed proactively and performs efficiently and effectively. This role is with Praxis Consulting, a subrogation services provider. Praxis Consulting was acquired by Crawford and Company in October 2021.

Responsibilities

• Manages the day-to-day operations of a recovery unit to ensure quality performance and excellent results.
• Coaches and provides technical guidance to ensure the team to operates optimally.
• Identifies and implements opportunities for process improvement.
• Develops high performing associates in “lead” roles for future management opportunities.
• Recruits, interviews, hires, and trains new staff.
• Organizes and oversees workflows and schedules.
• Conducts performance evaluations that are timely and constructive.
• Manages performance improvement situations as needed and in accordance with company policy.
• Establishes settlement, release, and closing authority levels for Recovery adjusters.
• Performs Quality Reviews based on Best Practices.
• Communicates and coordinates with other managers/departments.
• Performs all other duties as assigned.

Requirements

• Bachelor’s Degree is required; Master’s degree or CPCU is preferred.
• 8-10 years of P&C management experience is required.
• Multi-discipline claims experience is preferred.
• CPCU is preferred.
• Excellent people skills, with an emphasis on professionalism, communication, and negotiation.
• Innovative mindset and self-starter.
• Strong organizational skills.
• Effective problem-solving skills.
• Knowledge of and proficiency with office computer software tools (particularly Microsoft Outlook, Microsoft Word, and Microsoft Excel).
• Ability to manage a large team while maintaining high performance outcomes.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.