The Operations Specialist is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with customers, carriers and potential customers on a daily basis. He/she must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace environment, in a timely and affective manner. The successful candidate must have good customer service skill and handle dual task. Being proactive in providing quality customer service is a must.
Essential Job Functions

• Prepare documentation, dock receipts, bills of lading, export declarations.
• File SED's (Shippers Export Declarations)
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight.

Other Skills & Abilities

• Knowledge of the Import/Export industry preferred.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
• The ability to work in a fast paced environment.
• Must be career oriented, hardworking, quick learner and have excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers
• Bilingual in Spanish and English

Education & Experience

• High School Diploma or GED required.
• Minimum 4 years related experience.
• Minimum 3 years industry experience preferred.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify