83 Branch Manager Jobs in Charlotte, NC
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SuCasa Mortgage Team (Powered by NEXA)
Charlotte, NC | Contractor | Full Time
$90k-141k (estimate)
3 Weeks Ago
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Crane 1 Services, Inc. is Hiring a Branch Manager Near Charlotte, NC
The Branch Manager is a results-driven individual with strong leadership abilities to ensure that office tasks are completed successfully, and sales goals are met. Responsible for the development of sales and profitability particularly, in regard to new crane design and new crane builds within our business while also concentrating on the aftermarket service and repair of all brands of industrial hoists and cranes while maintaining relationships with current customers and strategizing to bring in future customers.
PRIMARY TASKS AND RESPONSIBILITIES
- Performance management process.
- Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
- Support team to successfully closing business opportunities.
- Manage budget and allocate resources appropriately to meet current and future growth needs.
- Address customer and employee satisfaction issues promptly.
- Effectively communicate company philosophies and goals and adhering to high ethical standards.
- Responsible for management of profit and loss for the branch/service center.
- Retention and Recruitment for the branch/service center.
- Development of proposals.
- Professionally interact with customers.
- Other duties as assigned.
REQUIREMENTS
- Bachelor’s degree or equivalent experience required.
- Extensive background and experience with crane design and new crane building skills OR
Mechanical or Industrial Engineering background highly preferred.
- Demonstrated ability to lead by business objectives with proven experience leading a profit center unit including knowledge of profit and loss financials.
- Strong leadership and team-building skills including proven ability to identify and recruit high-performing talent to support the needs of the service center.
- Understanding of AP & AR processes.
- Excellent computer skills including Microsoft office.
- Good customer relations and negotiation skills.
BRANCH MANAGER ROLE & RESPONSIBILITIES
The Branch Manager is responsible for supervising all aspects of a branch/service center. Primary responsibility is to meet all sales growth and profit (EBITDA) objectives while successfully leading a team.
- An active participant of the company’s management team meetings and responsible for keeping the executive management team abreast of activities, issues and/or concerns.
- Responsible for supporting sales effort of the existing sales staff as per the customer’s life cycle “The Crane 1 Advantage” concept. The primary focus is to sustain consistent performance in new inspection agreements, sales activities and ensure adequate sales efforts are being conducted in all service market areas on new account activities.
- Review and direct the pricing policies and direct margin levels for all service activities as needed. Ensure Crane 1 objectives for direct margin, by product, are established. Responsible for ensuring the quotation levels are sufficient for any new contracts, or customers, to sustain the required minimums monthly.
- Responsible for generating the sales required to meet the budgeted sales, by-products, and overseeing the process of service sales and follow-ups from inspections.
- Participation in production meetings to review the status of the business weekly. Specific areas/jobs of concern to be addressed for evaluation and recourse to meet customer expectations/delivery, CRANE 1 targeted margins, and month-end sales forecast.
- Develop and mentor the existing service center resources in customer follow-up, customer calls, closing techniques, and general presentation skills.
- Responsible for administering the target marketing programs and determining sales strategies at specific accounts.
- Responsible for overseeing, collecting, and reporting the key account activity reports from the sales personnel regularly and reporting as requested or required.
- Responsible for ensuring the service operations are providing quality services and adhering to current policies.
- Participate in the renewal of inspection agreements after sufficient efforts have been made by the inspectors and/or inspection supervisor, NDB or the territory manager. A monthly report on the renewal status, new agreements, no of units, etc., is to be received from the inspection supervisor (where present) or compiled by the branch manager as required.
- Responsible for hiring and termination decisions of service center personnel in consultation with the Human Resources Manager, Regional Manager & VP of Operations.
- Responsible for building a collaborative team environment and employee satisfaction. Retention turnover to be <20% on an annualized basis.
- Generating sales forecast.
- Responsible for interviewing potential new technician’s candidates in cooperation with the human resources manager. Expected to maintain an active list of potential new hires and keep abreast of the manpower requirements and future employment needs in each area.
- Recommend final decisions regarding billing issues, questionable warranty, or goodwill issues to the regional manager as per CRANE 1 guidelines.
- Responsible for the completion of the required paperwork on all orders and ensuring all branch/service center personnel are held responsible. (The person who closes the order is the one who should fill out the basic information for processing). All forms must be completed accurately and completely.
- Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of CRANE 1.
- Participate in annual and strategic business development issues.
- Provide market and competitive information periodically.
- Responsible for resolving credit or billing problems in the branch.
If interested in this Branch Manager role, please Apply Now!
Job Summary
JOB TYPE
Full Time
SALARY
$66k-84k (estimate)
POST DATE
05/20/2023
EXPIRATION DATE
01/27/2024
WEBSITE
crane1.com
HEADQUARTERS
Knoxville, TN
SIZE
<25
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The job skills required for Branch Manager include Leadership, Business Development, Futures, Accountability, Interviewing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Branch Manager positions, which can be used as a reference in future career path planning. As a Branch Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Manager. You can explore the career advancement for a Branch Manager below and select your interested title to get hiring information.
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