Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.

BENEFITS:

• PTO
• 401K Matching
• Insurance (Medical, Dental, Vision, Life)
• 10 Paid Holidays
• Educational Assistance
• Bonus
• Financial Coaching
• Referral Program

JOB SUMMARY:
The Dispatcher is responsible for planning and scheduling field services within the region. The Dispatcher will work closely with the Aftermarket team. The Dispatcher is also responsible for the field technician’s travel assistance (visas, vaccines, etc.) and site entrance assistance (safety documentation) to be aligned with Customer’s requirements. The Dispatcher will follow up the field service execution steps (field and expenses reports, technician timesheet) and update the assets management systems as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Track incoming service calls and pre-assign the appropriate technician to the job
• Coordinate service scheduling with technician and customer
• Responsible for researching and completing information required for entry to specific countries or facilities
• Manage and update customer database with complete and accurate information
• Oversee service technician’s daily schedules and make updates as needed
• Respond positively to calls from customers to understand their needs and effectively schedule service calls
• Communicate clearly and efficiently with customers and technicians
• Maintain the scheduling calendar
• Identify and expedite emergencies, reacting quickly under a diverse set of circumstances
• Produce regular reports based on field service data
• Contribute with continuous improvement of field services systems and processes
• Perform other related duties as required and assigned.

QUALIFICATION AND SKILLS

• Associate degree.
• Preferred experience in shipping and logistics roles.
• Highly self-motivated to complete tasks in a timely manner
• General knowledge of Geography
• Ability to manage and execute multiple tasks.
• Good written skills and strong verbal skills to communicate clearly and fluently:
  •  America’s Dispatcher: English & Spanish or English & Portuguese (required)
• Exhibit a positive attitude when working with customers and technicians
• Previous dispatching, project management or schedule coordinating experience is a plus
• Proficiency with Microsoft Office (Excel and Word) required
• Salesforce knowledge (Field Service Lightning) is a plus.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.