Join Our Team as a Tax Service Representative!

Are you passionate about delivering exceptional service and resolving tax-related inquiries? We're seeking a dedicated Tax Service Representative to join our team, responsible for providing top-tier tax services to private household and local business clients. If you thrive in a fast-paced, dynamic environment and possess a service-oriented mindset, we want you on our team!

Key Responsibilities:

• Client-Centric Focus: Deliver exceptional service by actively listening and resolving client inquiries promptly.
• Adaptability & Learning: Stay updated on evolving payroll tax and HR laws, participating in ongoing training programs to ensure expertise.
• Client Relationship Management: Uphold high client satisfaction levels, ensuring a positive experience throughout interactions.
• Problem Resolution: Address and resolve tax notices from IRS and State agencies efficiently and accurately.
• Collaborative Approach: Work closely with internal teams to ensure seamless service delivery and process improvements.

Qualifications:

• Experience: 1-3 years in customer service.
• Education: Associate's degree in business or related field.
• Skills: Strong problem-solving abilities, excellent communication, and interpersonal skills.
• Technical Aptitude: Ability to quickly adapt to new technology and systems.

Success Factors:

• Positive Attitude: Thrive in a fast-paced, growth-oriented environment with a positive mindset.
• Adaptability: Embrace change and contribute innovative ideas to enhance the client experience.
• Time Management: Meet deadlines under time constraints during peak filing periods.

If you're motivated, customer-centric, and eager to grow in a collaborative environment, apply now to join our team as a Tax Service Representative!