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This position manages business from an assigned customer base and is responsible for the daily hands on in meeting customer satisfaction along with driving revenue growth.
• Meet specific assigned load count goals to drive company revenue growth. • Solicit freight from assigned customer base via phone and email. • Monitor and report on customer commitments to ensure commitments are met. • Ensure customers with drop pools have enough equipment to meet demand. • Monitor and trace shipments to ensure loads are running on schedule. • Provide proactive communication in the event a delay occurs that would affect meeting service requirements • Ensure all pertinent load information is gathered and stored within the system accurately. • Research and record accurate service data for presentation for internal reporting along with external reporting to customer. • Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met. • Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.
Knowledge Skills, and Abilities• General knowledge of U.S. Geography and U.S. Interstate system. • Sufficient in Microsoft Office applications. • Able to communicate effectively and professionally with customers, operations personnel and management. • Ability to work occasional evenings, weekends, holidays, sometimes on short notice. • Organization, detail orientation and ability to handle multiple projects required. Education and Experience• Relevant Bachelor’s degree or higher preferred in business, logistics or other relevant area is required. • Experience in transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred. • Must have advanced customer service and employee relations skills and be able to effectively communicate in verbal, electronic and written format. • Excellent attendance record at prior jobs.
Competitive Compensation
401(k) match, Serious Health Condition PayFull Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life InsurancePaid Time Off
Holidays, Birthday, Wellness Day, Vacation & Sick TimeCultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance ProgramCovenant Logistics is an Equal Opportunity EmployerM/F/Disability/Veteran
VEVRAA Federal Contractor
Full Time
Utilities
11/30/2022
12/11/2022
covenantlogistics.co.za
Durban
<25
Utilities
The job skills required for Customer Service Account Manager include Customer Service, Customer Satisfaction, Commitment, Presentation, Planning, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Account Manager positions, which can be used as a reference in future career path planning. As a Customer Service Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Account Manager. You can explore the career advancement for a Customer Service Account Manager below and select your interested title to get hiring information.