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Hotel Operations Supervisor

Memphis, TN | Other
Expired

Job Description

Additional Information Pay: $16 / hr Starting, Will cross train in Food/Beverage, Front Desk, Housekeeping, Needs Open availability Hotel Experience
Job Number 22152999
Job Category Rooms & Guest Services Operations
Location Courtyard Memphis Airport, 1780 Nonconnah Boulevard, Memphis, Tennessee, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

 

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


Skills for Hotel Operations Supervisor

The job skills required for Hotel Operations Supervisor include Guest Service, Housekeeping, Coaching, Motivating, Safety Training, Confidentiality etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Hotel Operations Supervisor

The following is the career advancement route for Hotel Operations Supervisor positions, which can be used as a reference in future career path planning. As a Hotel Operations Supervisor, it can be promoted into senior positions as a Hotel Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Operations Supervisor. You can explore the career advancement for a Hotel Operations Supervisor below and select your interested title to get hiring information.