Overview

Opportunity: General Manager

Lead the team of our 107-room hotel, and ensure all Company and Brand standards are met, while achieving the highest revenues and guest satisfaction results. The Courtyard Ithaca Airport/University hotel is just minutes from Cornell University, Ithaca College, The Shops at Ithaca Mall, Downtown, and Finger Lakes Wine Country.

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
• With Area GM, create and manage hotel business plan, annual budget, financial reports and annual and monthly forecasts.
• In conjunction with sales leader, develop and implement sales and marketing plans.
• Partner with revenue management team to analyze trends and implement changes to maximize room revenue.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Participate in community affairs and maintain positive public image for HHM and hotel. 
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
• Oversee sales department operations, and regularly participate in sales calls/client visits.
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• Previous hotel management experience leading multiple departments required. 
• FOSSE experience preferred.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It