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6 Customer Service Associate Jobs in Chatham, IL

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County Market Niemann foods
Chatham, IL | Full Time
$53k-67k (estimate)
2 Months Ago
County Market
Chatham, IL | Full Time
$58k-75k (estimate)
10 Months Ago
Niemann Foods
Chatham, IL | Full Time
$36k-45k (estimate)
11 Months Ago
Domino's
Chatham, IL | Full Time
$33k-42k (estimate)
1 Month Ago
Customer Service Associate
$53k-67k (estimate)
Full Time 2 Months Ago
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County Market Niemann foods is Hiring a Customer Service Associate Near Chatham, IL

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor


KEY ATTRIBUTES

  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability


SUPERVISORY RESPONSIBILITIES

  • Manages 3-12 Associates on the front end.
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems


EDUCATION and/or EXPERIENCE

  • There is no required education and/or experience


LANGUAGE SKILLS

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write routine reports and correspondence.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.


MATHEMATICAL SKILLS

  • Basic math concepts (addition, subtraction, division, multiplication)


CERTIFICATES, LICENSES, REGISTRATIONS

  • There is no required certifications, licenses, or registrations


RECOMMENDED EQUIPMENT

  • Slip resistant shoes with closed toe and heel
  • Ladders
  • Stepladder
  • Uniform per store policy


PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors


WORK ENVIRONMENT

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning

Noise Level

  • Moderate


**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

Brand: County Market
Address: 1099 Jason Place Chatham, IL - 62629
Property Description: 224 County Market
Property Number: 224

Job Summary

JOB TYPE

Full Time

SALARY

$53k-67k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

05/28/2023

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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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