This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

We are seeking an Infrastructure Engineer to work on our distributed team with a variety of passionate Costco teammates serving as a driving force in Costco’s Infrastructure. This engineer will serve in the role of technical subject matter expert, refining existing functional requirements for the Infrastructure at Costco.

IT Infrastructure Engineer responsibilities include: designing, building and overseeing deployments; maintaining IT infrastructure while leveraging the latest technologies; serving as primary point of contact; proposing process improvements; preparing and presenting reports defining service metrics and project progress.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

• Connects with external domain experts and industry leaders to evolve our core Active Directory and GPO foundations.
• Establishes understanding and experience supporting Active Directory infrastructure in a corporate environment and experience integrating with cloud environments (Azure).
• Collaborates with internal Security Governance to ensure consistency to Company’s security policies and procedures.
• Produces enterprise-level designs for key global initiatives and follows those through to implementation by collaborating with project, engineering and support teams.
• Manages Build, Deploy, and Release requests by acting as the focal point for driving project priorities within the team and coordination of work efforts as they correspond to project and IT needs.
• Works to find opportunities to innovate, extend and improve service delivery everywhere possible to industry standards and best practices.
• Acts as subject matter expert on a broad variety of Active Directory-related questions (both on prem and Azure AD).
• Performs quickly to understand Costco’s technical needs and requirements and recommend solutions.
• Works directly with Costco’s Solutions Architects, Engineering, leadership team, vendors and architect to help implement solutions in support of the organization.
• Establishes and communicates release schedules, expectations, and release activity progress. Provides reports across all involved teams.
• Creates required release documentation that supports the release through its lifecycle, including a back out strategy.
• Manages and controls issues and risks for the duration of the release cycle to ensure a well-organized and successful deployment.
• Consults with various application owners (old and new) about authentication with Active Directory and LDAP connections and queries.
• Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants
• Prepares and presents reports defining service metrics and project progress.
• Provides technical support of relevant infrastructure, applications, systems and processes.
• Works to efficiently identify and resolve system, application or process issues, escalates, reports and documents when needed.
• Provides (scheduled) onsite support at various operation locations when needed.
• Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.
• Prepares ad-hoc (as requested) written summary reports on equipment and network problems.
• Develops Operation support procedures and lifecycle management for the organization.
• Provides technical input to major service outage root cause analysis and corrective action reports.
• Responsible for active Directory site maintenance and replication, including maintenance of third-party applications related to Active Directory (such as Active Roles and in-house tools), ensuring DR plans are kept up-to-date and function as expected.

REQUIRED

• Associate's degree in Computer Science, Information Technology.
• Minimum of 8 years’ experience administering and supporting VMWare virtualization solutions in an enterprise environment, including vCenter, HA, DRS, scripting, deployment, and experience in Cisco, Dell server products, rack mount and blade infrastructure, including racking and cabling.
• Minimum of 8 years’ experience administering two or more of the following technologies: Microsoft Domain, Citrix Exchange/Office 365, Cisco routing/switching Firewall administration (Cisco, Checkpoint), Voice administration, Linux administration VMware, Veeam Additional Information Position; Troubleshooting, problem solving, upgrades, domain and forest maintenance (like schema extensions, topology design and adjustment.
• Minimum of 8 years’ experience administering and supporting a broad breadth of technology, Citrix, Microsoft Windows Server technology and related systems including Active Directory, DFS, DHCP, DNS, RDS, GPOs, software deployment tools and security.
• Demonstrated knowledge of Windows 2019/2016/2012r2 operating systems.
• Possesses skills to provide consulting on Active Directory topics and designs with team members and other peer teams.
• Knowledge and experience with Microsoft Windows Server technology and related systems including Active Directory, DFS, DHCP, DNS, RDS, GPOs, software deployment tools and security.
• Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk.
• Experience with Active Directory Migration using ADMT or QMM.
• Understanding of SAN storage concepts and networking (TCP/IP, VLANs, ACLs.)
• Experience providing 3rd level support of large, mixed (on-prem and cloud) Active Directory environments.
• Demonstrable abilities to train and mentor team members.
• Demonstrated leadership skills successfully heading sophisticated projects through all phases of design and deployment.
• Excellent verbal and written communications skills, including demonstrable experience effectively communicating technical ideas, challenges and solutions to peers, customers and clients.
• Attention to detail.
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
• Able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.

Recommended

• Prior experience successfully managing the delivery of technology solutions.
• Consulting or leadership experience.
• Advanced understanding of ITIL framework.
• Project work using an agile framework and tools in sprints.
• Experience working on a distributed team that embodied teamwork and cooperation.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.