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Assistant Front Office Manager
$39k-52k (estimate)
Full Time 5 Months Ago
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Costa Hollywood Beach Resort is Hiring an Assistant Front Office Manager Near Hollywood, FL

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
  • Assist daily in the guest reception.
  • Responds daily all social media feedback, follow up with guest as well as internally.
  • Communicates effectively and genuinely with guests, team members and other departments.
  • Assists and often leads guest service training initiatives within the front office department
  • Maintains a friendly and caring demeanor at all times in a fast paced environment.
  • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
  • Demonstrates team work by co-operating and assisting colleagues as needed.
  • Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
  • Maintains and updates all guest profiles
  • Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
  • Works with all new hires for FD training.
  • Interviews, hire and train guest services agents
  • Becomes informed of events/functions in the hotel during shifts.
  • Maintains a house bank and keeps an accurate report of daily receipts and deposits.
  • Is able to work with and understand basic financial data and information.
  • Is able to find guest centric solutions
  • Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
  • Is able to take or assist with reservations.
  • Is able to assist at PBX.
  • Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
  • Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
  • Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
  • Maintains a good relationship with repeat guests and their special requests.
  • Is able to supervise a shift when needed.
  • Works closely with Sales and their VIP Clients.
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
  • Has knowledge of and assists in all emergency procedures as required.
  • Attends all mandatory meetings and training classes.
  • Has knowledge of the names, titles and positions of key people within the hotel.
  • Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.
  • Completes all checklists as assigned.

Qualifications

  • A 4-year college degree and at least 1 year of related experience required.
  • Supervisory experience required. Labor experience and OPERA experiences preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required. Two overnight shifts with this position. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-52k (estimate)

POST DATE

10/08/2022

EXPIRATION DATE

01/06/2023

The job skills required for Assistant Front Office Manager include Front Office, Guest Service, Scheduling, Service Quality, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Office Manager. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.

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Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.

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Gain relevant office management experience.

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Become proficient with Microsoft Outlook, Excel and Word.

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