Cosmo Cabinets is looking for a sales support representative to join our team in our Atlanta office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customer interactions in hubspot for cross-functional awareness and relationship development.

Requirements:

• Experience in kitchen cabinet sales or support is REQUIRED
• Bachelor’s degree or equivalent
• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with practical solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

About Cosmo Cabinets

Cosmo Cabinets is afast-growing kitchen and bath cabinet manufacturer in Georgia, serving multi-family housing, senior living, and student housing projects across the US. All our cabinets are made in the USA. We are on the path to growing our company by 50% yearly.

Benefits

Cosmo Cabinets' benefits include health insurance, dental and vision insurance, life insurance, paid time off, and professional development.