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Customer Service And Sales Support Representative

Atlanta, GA | Full Time
Expired

Job Description

Cosmo Cabinets is looking for a customer service representative to join our team in our Atlanta office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

 

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • Experience in the kitchen cabinet industry will be a huge plus

 

About Cosmo Cabinets

Cosmo Cabinets is a fast-growing kitchen and bath cabinet manufacturer in Georgia, serving multi-family housing, senior living, and student housing projects across the US. All our cabinets are made in the USA. We are on the path to growing our company by 50% yearly.

Cosmo Cabinets operates on the below Core Values:

1. Communicate clearly and consistently.

2. Accountable for delivering results.

3. Keep it simple and smart.

4. We win together.

 

Cosmo Cabinets' benefits include health insurance, life insurance, paid time off, and professional development.