The Senior Manager, Global Brand Operations is part of the Global Operations department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This position is a key member of the Brand operations team, which defines and develops operational platforms and services with focus on Premium and Select Brands. This role will have a passion for supporting unique guest experiences, a commitment to operational efficiency for the hotels and will be responsible for execution and development of a specific set of products and/or services. The role collaborates with cross-functional projects and/or discipline teams to refine existing features to continually improve adoption and the overall guest experience. Key accountabilities include: serving as a content leader on sustaining new and existing projects and initiatives, and existing product and services standards for the mentioned Select and Premium Brands.

CANDIDATE PROFILE

 Required Education and Experience

• 2- or 4-year bachelor's degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Industrial Design or related major; plus 5 years’ experience in Operations areas (e.g., Rooms, F&B, Retail, Spa, Fitness, etc.) or related professional area.

Preferred Experience

• 5 years working in a hotel. Lifestyle experience preferred.
• Insights and co-creation skills
• Facilitation skills
• Tech savvy
• Organized and strategic with strong influencing skills
• Comfortable working as a collaborator, and able to effectively share their point of view and expertise
• Strong presentation, verbal, and written skills
• Attention to detail
• Able to influence through an ability to articulate concepts clearly and in a compelling way and with solid design skills to support it
• Is self-directed toward excellent work outcomes
• Able to think about challenges from multiple angles to come up with the best design or refresh
• Strong standard awareness and proven success in managing standards and compliance

CORE WORK ACTIVITIES

Product and Service Support

• Sustains and refreshes existing product and services
• Responds to field questions around new and existing programs, platforms, and initiatives
• Updates Marriott Global Source (MGS) with new or refreshed content
• Creates alignment and documents new product and service standards
• Provides technical and tactical operational design on existing projects
• Creates Job Aids to support new, refreshed, or existing programs or initiatives
• Collaborates closely across design, disciplines, and continent team
• Uses systematic processes to solve Operational or design challenges
• Is a thoughtful voice for the guest experience; constantly thinks about new and improved features that will create value
• Gives and takes constructive feedback to improve designs and the development process
• Travel Required: 10-40%

Vendor Relationships

• Sourcing and Supply Change Management
• Trend Sourcing
• Contract support and input

Support to annual process

• Provides updates to supporting tools for CAPEX and Operational Budgets
• Provides content, feedback and updates as needed for Brand Standards Audit (BSA)
• Provides updates and input to Cadence process and documents

Management of the design efforts for small scale Rooms discipline projects or initiatives

• Is nimble, working to define requirement while simultaneously design for those requirements
• Establishes project milestones and objectives
• Works closely with Global Operations and Brand stakeholders to update, refresh, design, develop and deliver scalable solutions
• Translates requirements into compelling customer driven and profitable product or service solutions
• Consistently meets project commitments, dates, and deliverables
• Understands and navigates technical constraints and opportunities
• Creates supporting tools and resources

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.