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Reporting to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation and development of product roadmaps for designated technology products and services to meet or exceed the needs and expectations of management and associates. He/she ensures high caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers.
Working under the direction of the Director, Product management, this position provides product expertise that supports the technology direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally, this position will coordinate closely with selected vendor partners on the find, build and delivery of designated Contact Center Technologies.
A successful candidate possesses knowledge and experience, including industry trends and best practices for a specific product domain. He/she also demonstrates strong leadership and relationship skills, a background in information technology, infrastructure and contact center experience as well as department and organizational leadership experience. Familiarity infrastructure, technology (hardware, software & telecommunications) and P&L budgeting, is also key to be successful in this role.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
MANAGEMENT COMPETENCIES
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Managing Execution |
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Building Relationships |
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Generating Talent and Organizational Capability |
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Learning and Applying Professional Expertise |
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? |
Other
$93k-116k (estimate)
08/05/2022
12/11/2022
The job skills required for Product Manager 2 include Product Management, Leadership, Futures, Initiative, Planning, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Manager 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Manager 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Manager 2 positions, which can be used as a reference in future career path planning. As a Product Manager 2, it can be promoted into senior positions as a Product Manager III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Manager 2. You can explore the career advancement for a Product Manager 2 below and select your interested title to get hiring information.
If you are interested in becoming a Product Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Manager job description and responsibilities
Product managers provide the expertise needed to lead and make strategic product decisions.
02/22/2022: Saint Petersburg, FL
During the product review, a PM presents an overview of recent launches and any available metrics, upcoming launches, top user needs, and a view of the broader product roadmap.
12/05/2021: Ann Arbor, MI
Supports the development team by prioritizing the product backlog and creating user stories.
11/27/2021: Stockton, CA
When customers particularly enjoy a product, product managers take note.
12/20/2021: Kingsport, TN
Works with the engineering team on core specifications and product functionality.
11/29/2021: Springfield, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Manager jobs
Learn Fundamentals of Product Management.
02/20/2022: Evansville, IN
A General Understanding of Data and “Street Statistics”.
02/21/2022: San Bernardino, CA
Be a future visionary and product evangelist.
01/20/2022: Greensboro, NC
An understanding of the user life cycle.
01/22/2022: Buffalo, NY
Desire (and Ability) to Work as a Team.
01/20/2022: Alexandria, LA
Step 3: View the best colleges and universities for Product Manager.