Please note, to be considered for this role a resume is required at the time of application. This person will oversee the Neurology office with several clinical subspecialty groups. This is an expanding practice with ability to help drive strategy and look for new initiatives to bring to the office. The practice manager will have two supervisors roll up to them and a total of 10 direct reports. Job Summary Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service. Essential Functions Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures. Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff. Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating, and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff, providers, and other leadership. Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and quality improvement initiatives. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Responsible to ensure recommended patient education materials and programs are developed and implemented. Qualifications- Required Associate degree in business, management, or other related area skills, knowledge, abilities typically gained through 2 years of related health care / medical practice or related work experience Qualifications- Preferred Bachelor's Degree in business, management, health care administration or other related area 1 year of relevant experience recent and relevant supervisory or management experience Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Primary Location SITE - 25 Michigan St - Grand Rapids Department Name Neurosurgery - SHMG Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m -5:00 p.m Days Worked Monday- Friday Weekend Frequency N/A CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only. Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws. Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws. Who We Are Formed from two leading health systems in Michigan (Beaumont Health and Spectrum Health), BHSH System is a not-for-profit health system that provides care and coverage with an exceptional team of 64,000 dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses offering services in 22 hospitals, 300 outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving over 1.2 million members across the state of Michigan. Through experience, innovation and collaboration, we are building a system designed to meet the needs of the people we serve through care and coverage that is accessible, affordable, equitable and exceptional. Our system brings together three outstanding care delivery organizations and an award-winning health plan: BHSH Beaumont Health, BHSH Spectrum Health Lakeland, BHSH Spectrum Health West Michigan and Priority Health. Each division brings its own nationally recognized teams and storied legacy, and each contributes to our culture. Together, we are creating a health system designed for the people we serve and transforming health For Michigan, By Michigan™. Spectrum Health and Beaumont Health officially launched as the new organization temporarily known as BHSH System on Feb. 1, 2022. BHSH System is locally owned and operated, with corporate offices in Grand Rapids and Southfield, Michigan, and additional offices throughout Michigan.