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Associate, Client Services
CoreLogic Rochester, NY
$49k-64k (estimate)
Full Time 3 Months Ago
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CoreLogic is Hiring an Associate, Client Services Near Rochester, NY

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!
Job Description:
  • Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
  • Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
  • Creates and maintains logs, reports, records and files.
  • Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations.
  • May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • Performs other duties as assigned, such as special projects.
Job Qualifications:
  • High school diploma or equivalent
  • Typically requires 2 years related experience (college education may count for related experience)
  • Requires general knowledge of the organization, products and customer service activities
  • Proficient MS Office skills
  • Good verbal and written communication skills
  • Good customer service skills
  • Basic math skills
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Ability to understand, respond and resolve a wide range of customer issues
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here:
http://www.yourcorebenefits.com/
. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy -
http://www.corelogic.com/privacy.aspx
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Job Summary

JOB TYPE

Full Time

SALARY

$49k-64k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

01/02/2024

WEBSITE

corelogic.com

HEADQUARTERS

IRVINE, CA

SIZE

3,000 - 7,500

FOUNDED

2010

TYPE

Private

CEO

PARKER KENNEDY

REVENUE

$200M - $500M

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About CoreLogic

CoreLogic is a credit reporting agency that offers risk modeling, identity threat protection and verification solutions to businesses and individuals.

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The following is the career advancement route for Associate, Client Services positions, which can be used as a reference in future career path planning. As an Associate, Client Services, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate, Client Services. You can explore the career advancement for an Associate, Client Services below and select your interested title to get hiring information.

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