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Core4ce Careers
North Charleston, SC | Other
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Desktop Support Technician
Core4ce Careers North Charleston, SC
$55k-72k (estimate)
Other 0 Months Ago
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Core4ce Careers is Hiring a Desktop Support Technician Near North Charleston, SC

Responsibilities

  • Create and manage user accounts in Microsoft 365
  • Provision and ship computer hardware
  • Monitor and answer service desk calls and emails to assist customers requiring technical support
  • Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
  • Add detailed work notes to all assigned tickets until resolved or escalated to another team
  • Provide status updates when requested
  • Move, setup, and/or install IT hardware for customers
  • Troubleshoot and repair/resolve various issues/requests for peripheral devices
  • Install, troubleshoot and resolve software issues/requests
  • Provide desk-side end user support when necessary
  • Update and document inventory changes when necessary
  • Complete other duties as assigned

Requirements

  • 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.
  • Experience providing IT support to users via phone, email, and/or in person.
  • Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.
  • Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.
  • Must be able to work in a dynamic team environment.
  • Ability to analyze and research problems of a basic nature and make recommendations as to their solution
  • Able to lift at least 30 pounds.

Preferred

  • Bachelor's degree from an accredited university.
  • One or more IT certifications such as A , Security , Network , ITIL

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Summary

JOB TYPE

Other

SALARY

$55k-72k (estimate)

POST DATE

03/28/2023

EXPIRATION DATE

06/19/2023

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The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Installation, Networking, Technical Support, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

02/23/2022: Florence, AL

Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

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Perform upgrades and configuration of desktop and related peripherals.

02/19/2022: Durham, NC

Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

02/06/2022: Ventura, CA

The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

01/23/2022: Vallejo, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

03/05/2022: Anderson, IN

Seek technical support positions.

01/21/2022: Santa Rosa, CA

TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

Butler University
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