The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care.

At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

As The CORE Institute continues to grow, we are looking for a Clinic Coordinator for our North Phoenix Vein Clinic. Please see below for the functions and requirements for this position.

ESSENTIAL FUNCTIONS

• Serve as the primary contact for patients and their family members throughout the entire clinic experience.
• Organize schedules and manage appointments for patients to ensure they receive care in a timely manner.
• Schedules office visits and in-office procedures as designated by the department policies and procedures.
• Answer and resolve patient questions in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Provide ongoing communication with patients regarding authorization and the financial aspects of their care.
• Provide necessary education, instructions, and paperwork to the patient.
• Confirms all steps and answer all questions with the patient prior to the procedure date.
• Accurately update patient information in the EMR. Perform all required documentation of work completed.
• Effective, ongoing communication with clinical staff involved in the patient’s care.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Two years of experience in the healthcare field is preferred.
• Previous scheduling or customer service experience is preferred.

REQUIREMENTS

• Excellent organizational and communication skills are required.
• Strong background in computers and data entry is required.

KNOWLEDGE

• Knowledge of the healthcare field.
• Knowledge of policies and procedures regarding patient care in the clinic.
• Knowledge of patient confidentiality, state laws, and HIPAA regulations.

SKILLS

• Strong attention to detail.
• Strong interpersonal and phone skills.
• Excellent critical thinking, troubleshooting, and analytical skills.

ABILITIES

• Ability to multi-task in a fast-paced environment.
• Ability to communicate clearly and effectively.

ENVIRONMENTAL WORKING CONDITIONS

• Normal clinic/office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard.

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