Description

Qualifications

General Position Summary

The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction and loyalty by providing superior customer service.

Essential Functions / Major Responsibilities

• Answer technical questions and troubleshooting service-related activities on fitness equipment for customers.
• Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone and chat response time, time to resolve an issue, and timely closure of cases.
• Generate revenue by up-selling parts and service agreements.
• Create field services cases.
• Assist in input to knowledge base (problem/solution) system.
• Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness.

Specific Job Requirements

• Excellent technical troubleshooting ability.
• Excellent mechanical reasoning ability.
• Excellent customer interaction skills
• Sense of urgency and ownership.
• Must have excellent attendance.
• Ability to work well in a team environment

Education and Experience Requirements

• Proficient with MS Suite (Word, Excel, PowerPoint, and Outlook), CRM experience a plus.
• High school diploma or equivalent required; AA preferred.
• One (1) to Two (2) years of hands on mechanical experience preferred.
• Previous call center experience preferred.

Local candidates preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health & Fitness is an equal opportunity employer that does not discriminate On the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.