Job Title: Metering Superintendent

Department: Metering Department

Reports To: Distribution Operations Manager

Pay Range: $100,984 - $134,576

Classification: NBU

Status: Exempt

This position has direct reports: Yes

Job descriptions are subject to modification to reasonably accommodate individuals with disabilities, depending on risk to health and safety of the employee and/or others. The basic requirement of every position is to perform all tasks as assigned. Duties and scope of position may change based on the needs of the Cooperative. This document does not create an employment contract, implied or otherwise.

CORE employees are required to work in a safe manner in accordance with regulatory standards and requirements.

Position Summary:

Responsible to the Distribution Operations Manager for the administration, development, and supervision of the construction and maintenance of metering infrastructure. Responsible for the direct supervision of all Senior Meter Technicians, Meter Technician classifications, Meterman classifications, Meter Tester classifications, Apprentice Meter Tester classifications, and Meter Investigator classifications. To include planning and managing the staff, equipment, meter installation, maintenance activities, and day-to-day metering activities while maintaining the highest quality control.

Duties are semi-routine, involving the use of CORE standards and procedures, industry best practices, and national standards.

Receives general direction from the Distribution Operations Manager and works from CORE procedures and general objectives; however, plans and arranges own work. Requires discretion in the handling of confidential and personal matters. Work includes a combination of office and field activities.

Furnishes direct supervision, development, and performance reviews of the Cooperative's Metering department, including accountability for results in terms of safety, costs, methods, and personnel.

Experience/Education:

• High school diploma or equivalent certificate is required.
• Five or more years of utility electrical metering systems experience.
• Three years of experience supervising and/or leading preferred.
• Knowledge of principles of electricity and metering theory.
• Knowledge of automatic meter reading (AMR), net metering, and advanced metering infrastructure (AMI), including deployment, reporting, and maintenance.
• Knowledge of applicable codes, including the National Electric Code (NEC), National Electric Safety Code (NESC), and City, County, and State codes.
• Knowledge of high and low-voltage safe work practices.
• Knowledge of meter installation, meter testing, programming, and wiring, including multiplier metering (primary and secondary) applications.
• Working knowledge of Microsoft Office and the ability to learn new software.
• Accurate record-keeping skills along with quality control skills.

Required Skills and Competencies:

• Integrity: Exhibits a high degree of integrity and honesty.
• Diplomacy: able to use appropriate diplomacy and tact with employees, members, customers, and other contacts.
• Communication: the ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professional manner.
• Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Public Speaking: conveying information to an audience effectively through the delivery of speeches or presentations.
• Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning: understanding the implications of new information for both current and future problem-solving and decision-making.
• Problem-Solving: identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Complex Problem Solving: identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Problems are difficult. Methods and procedures are defined. Judgment is required to apply them to the work. Work may be varied, but tasks are directly related.
• Coordination: adjusting actions in relation to others' actions.
• Instructing: teaching others how to do something.
• Service Orientation: actively looking for ways to help people.
• Monitoring: monitoring/assessing the performance of oneself, other individuals, or organizations to make improvements or take corrective action.
• Judgment and Decision Making: considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis: determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Time Management: managing one's own time OR managing one's own time and the time of others.
• Troubleshooting: determining causes of operating errors and deciding what to do about it.
• Social Perceptiveness: being aware of others' reactions and understanding why they react as they do.
• Learning Strategies: selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Quality Control Analysis: conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Systems Evaluation: identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system.
• Operation and Control: controlling operations of equipment or systems.
• Equipment Maintenance: performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection: determining the kind of tools and equipment needed to do a job.
• Persuasion: persuading others to change their minds or behavior.
• Negotiation: bringing others together and trying to reconcile differences.
• Repairing: repairing machines or systems using the needed tools.
• Project Management: organizing and directing production of a limited-scope plan or undertaking.
• Management of Personnel Resources: motivating, developing, and directing people as they work, identifying the best people for the job.
• Mathematics: using mathematics to solve problems.
• Management of Material Resources: obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Financial Resources: determining how money will be spent to get the work done and accounting for these expenditures.
• Operations Analysis: analyzing needs and product requirements to create a design.
• Science: using scientific rules and methods to solve problems.
• Confidentiality: able to exercise appropriate discretion and confidentiality OR able to exercise discretion, confidentiality, and objectivity in complex and sensitive situations.

Job Duties:

• Keeps the Distribution Operations Manager informed of metering work schedules and assigns project completion target dates for metering crews.
• Compiles, records, and submits periodic reports as directed by the Distribution Operations Manager.
• Reviews, approves, or returns for correction all timesheets, material use requests, return tickets, expenses, etc., submitted by employees under their supervision. After approval, forwards the forms to the appropriate department in a timely manner.
• Assists the Distribution Operations Manager with the preparation of the department's annual budget and work plans. Adheres to the final Distribution Operations Department budget as adopted by CORE's Board of Directors.
• Provides recommendations to the Distribution Operations Manager concerning labor relations policy and collective bargaining strategy.
• Oversees the collection and reporting of meter data.
• Reviews and stays current on industry standards for metering best practices, testing, metering technology, and training.
• Plans, schedules, organizes, and follows up on work to be performed by Metering personnel.
• Ensures metering work and Service Orders are completed in a responsible and timely manner with high quality.
• Ensure all materials, equipment, and supplies are maintained and available.
• Supervises the Meter Verify Program and ensures verification testing and related corrective work is completed per CORE's Meter Verify Program.
• Ensures that Metering personnel are properly trained and maintain knowledge base.
• Coordinates the Metering personnel and projects with District Line Superintendents.
• Travels to worksites to supervise the work in the field to ensure the quantity and quality of work, as well as CORE's standards and policies, are maintained.
• Oversees meter investigations.
• Prepares and submits bargaining unit employee evaluations as scheduled.
• Attempts to resolve first-step grievances.
• Works closely with other departments to resolve problems that may arise.
• Provides technical support to Operations, Billing Services, Member Services, Engineering, and Technology Services.
• Participates in various committees as required.
• Works closely with the Safety Department to ensure supervised employees develop and use safe work habits. Follows the rules established within CORE's Safety Manual.
• Reports all accidents to the Safety Department as required.
• Works with members to resolve problems concerning access to CORE-owned equipment and members' concerns.
• Assists in reviewing and updating Metering policies, procedures, and processes.
• Recommend specifications of metering equipment.
• Knowledge of MS Office and various industry-related software required to perform job duties.
• Performs other duties as needed and/or as directed.

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

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Working Conditions

• The worker is subject to both environmental conditions: Activities occur inside and outside.

CORE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last Updated: 2/13/23