57 Customer Service Representative (19979) Jobs in Annapolis, MD
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Core Consulting is Hiring a Customer Service Representative (19979) Near Annapolis, MD
Responsible for answering basic customer inquiries on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
May assist in orienting, training and assigning the work of technical/business support employees.
This position is for the 1st shift (7:00 am-3:30pm) and candidate must be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
Job Responsibilities:
- Handle incoming calls and ascertain if the call is of a customer service or technical nature.
- Open call and trouble tickets in our ticketing system database for all incoming inquiries.
- Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
- Track open trouble tickets to resolution.
- Interface with Operations Center personnel customers technicians and management.
- Troubleshoot/configure airport devices used for the management of air passenger baggage.
- Demonstrate strong customer service and communications skills – both written and verbal good computer skills good problem-solving skills good multi-tasking skills and ability to work independently.
- Have basic understanding of digital communications and network environment.
- Demonstrate strong analytical and effective problem-solving skills
- Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
- HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
- Knowledge of O365 collaboration tools and applications.
- Must be authorized to work in the U.S. without sponsorship now or in the future.
- One or more years of customer service experience, required.
- Excellent customer service skills, outstanding phone skills, good typing skills.
- Ability to work in a 24/7 Operational Environment.
- Basic knowledge of digital communication and network environment.
- Strong analytical and effective problem-solving skills.
- Strong understanding of ITIL practices.
- Experience with Remedy and/or ServiceNow platforms.
Job Summary
Full Time
IT Outsourcing & Consulting
$40k-49k (estimate)
02/22/2023
06/19/2023
SPENCERVILLE, OH
25 - 50
1992
BRAD CORE
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Service Representative (19979) include Customer Service, Problem Solving, Communication Skills, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (19979). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (19979). Select any job title you are interested in and start to search job requirements.
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