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Core BTS
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Deskside Support Technician
Core BTS Lyon Station, PA
$50k-62k (estimate)
Contractor | IT Outsourcing & Consulting 0 Months Ago
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Core BTS is Hiring a Deskside Support Technician Near Lyon Station, PA

Deskside Support Technician

Job Description:

Our client is looking for a Deskside Support Technician that provides internal support to all end users. A Desktop Support Technician requires a mix of both technical and customer service skills and is passionate about technology and helping people.

Responsibilities Include:

· The Deskside Support Technician handles Service Desk escalations through tickets.

· Follow up on outstanding requests and ensure timely resolution.

· The Deskside Support Technician provides remote and on-site troubleshooting for hardware and software support.

· Document incidents with detailed break-fix steps and resolution in the ticket tracking system.

· Create accounts and configure hardware as part of the onboarding process.

· The Deskside Support Technician provides support to end users on a variety of issues ranging from hardware, software, network, and account management.

· Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.

· Provides on-site technical support by performing installation, and repair of workstations and related software/hardware.

· Provide basic network support ensuring desktop and other networked peripherals full connectivity.

· Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· The Deskside Support Technician will travel to client sites as needed to provide support.

· Other duties outlined by Information and Technology Management.

Qualifications:

· Associate's Degree in Computer Science and/or equivalent 3 years experience in working in a Windows environment.

· Windows 7, Windows 10, and Citrix Environment

· PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS,

Android)

· Possess Knowledge of Client PC connectivity.

· Strong customer service and troubleshooting skills

· Ability to communicate technical information, both verbal and written to a wide range of end-users

· Willingness to learn

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift

Work Location: In person

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$50k-62k (estimate)

POST DATE

03/31/2023

EXPIRATION DATE

02/03/2024

WEBSITE

corebts.com

HEADQUARTERS

INDIANAPOLIS, IN

SIZE

500 - 1,000

FOUNDED

2004

CEO

PAUL LIDSKY

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Deskside Support Technician include Troubleshooting, Customer Service, Technical Support, Service Desk, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Technician. Select any job title you are interested in and start to search job requirements.

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