OVERVIEW/BASIC FUNCTION:

To provide a warm welcome to our guests as well as to offer a professional and safe environment for our members, guests, and employees. To protect the private atmosphere of CordeValle.

RESPONSIBILITIES:

• Express a warm and genuine welcome to our member/guests as the first contact at CordeValle
• Keep extensive documentation of incidents
• Meet and exceed guest and staff expectations by providing CordeValle quality service.
• Provide value added service to guests by doing whatever is reasonable and possible to meet or exceed guest expectations
• Communicate effectively with guests, staff, and supervisors in a respectful and professional manner.
• Demonstrate teamwork by cooperating and assisting staff as needed
• Handle difficult situations with diplomacy and effectively.
• In all interactions be Engaging, Intuitive, & Refined.

• Pass off important information at the end of your shift.

• Uphold company standards of conduct, grooming, dress, and personal hygiene. Ensure compliance with all safety and health requirements of CordeValle, state and federal regulations. Ensure proper care and use of all CordeValle equipment. Carry out all reasonable requests by management within your knowledge and ability. Keep immediate supervisor fully informed of all problems or unusual matters of significance as soon. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere.
• At all times, project a favorable image of CordeValle Culture to the public.
• All other duties as required

QUALIFICATIONS:

• Experience: Customer service background a plus.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with associates; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to operate a golf cart and motor vehicle safely.  Basic knowledge of Microsoft Office.

• Language: Required to speak, read, and write English, with fluency in other languages a plus.

• Physical Requirements: Must be able to exert physical effort in transporting up to 200 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods. Stand for up to 8 hours to welcome guests and employees to the property.

• Licenses & Certifications: Valid Driver’s License and a safe driving record.

What we offer:

• Pay rate $17 per hour 
• A friendly work environment with a great work/life balance
• Opportunities for professional growth and advancement
• Excellent comprehensive benefits including medical, dental, and vision for our employees and their eligible families as well as company paid life insurance
• Paid vacation, holidays and sick days
• 401(k) with company match
• Lifestyle benefits including golf, tennis, hiking trails and other options

ABOUT CORDEVALLE
CordeValle is a secluded 1,700-acre sanctuary blended into the harmony of the natural mountainside
landscape that stretches along the inland foothills of Northern California’s scenic Santa Cruz Mountains.
Featuring the award-winning Robert Trent Jones Jr. golf course, CordeValle provides an intimate
experience for golf purists, but is also recognized as a world-class championship venue that hosted the
2016 U.S. Women’s Open. CordeValle guests enjoy world-class amenities that extend beyond golf,
including a 35,000-square-foot clubhouse with a variety of meeting spaces, a spa, a dedicated tennis and
pickleball center, intimate swimming and fitness areas, two distinctive dining options, and an on-site
vineyard and Tuscan-style winery.