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Cordant Health Solutions is Hiring a Patient Services Coordinator Full Time Near Bellevue, WA
| ID | 2022-1629 | Category | Pharmacy Operations | Position Type | Regular Full-Time |
Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives
Join a Growing Company with Opportunity for Career Advancement
Through an innovative toxicology and pharmacy program, we remove barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose-to make a difference in the lives of those they serve, especially those affected by addiction. We are Cordant Health Solutions, and we are made up of motivated and compassionate team members who provide innovative tools and services through our unique pharmacy and drug testing programs to provide accurate, actionable results that help patients achieve success and optimize quality of life.
A leader in quality standards, Cordant provides solutions for payers, clinicians and organizations involved with substance use disorder and criminal justice cases. Cordant is one of the only healthcare companies that offers monitoring and risk assessment tools through its innovative drug testing options and full-service, high-touch pharmacies, which specialize in the management and dispensing of addiction treatment medications. In combination with our pharmacies, Cordant's testing protocols and digital case-management tools help clients become more efficient and effective in using drug testing programs to monitor patient adherence, reduce risk, and improve patient outcomes. We are all part of the solution.
We are hiring a customer-service-focused Patient Services Coordinator (PSC) to join our team in Bellevue, WA. The Patient Services Coordinator is responsible for educating new patients about the Cordant Pharmacy Program, onboarding and enrolling patients, and delivering prescription medications to patients at an assigned client location. The Patient Services Coordinator also acts as a liaison to Cordant's pharmacy, provides information about the Cordant Pharmacy Program, and resolves any emerging problems that may arise in assigned client accounts. The Patient Services Coordinator must maintain a high degree of security, ethical conduct, and provide excellent customer service to clients and patients. Laboratory collection responsibilities may also be required, depending on the needs of the client the Patient Services Coordinator supports. The Patient Services Coordinator reports to the Regional Pharmacy Supervisor.
This Patient Services Coordinator role is compensated between $20-$23 per hour. The schedule for this role is Monday-Thursday 8:45am-5:15pm. Please contact us for more information!
Why Cordant?We are committed to developing our PSC team members through a defined career path; you will have the opportunity to build new skills, act as a leader and Cordant program expert, and reach new heights financially. Cordant's philosophy is to develop from within, providing tools and support to help you reach your career goals. As the fastest-growing addiction treatment pharmacy in the country, serving over 10,000 patients a month, we want you to grow with us. If you are patient-focused, compassionate, organized, and ready to make a difference, we want to hear from you! Come join us and build a meaningful Cordant career.
Essential Functions:
- Answering questions and explaining the benefits of our program to patients
- On-board and enroll patients into Cordant Pharmacy Program
- Obtain, file, ship, or fax any paperwork associated with the prescription
- Maintain call, shipping, and medication delivery logs
- Receive delivery of patient medications, via courier drop-off or direct pick-up at pharmacy or local shipping carriers
- Verify patient identity prior to delivery and ensure accurate entry of demographic information
- Deliver medication to patients seen by the prescriber, per prescriber direction
- Return undelivered medication and other required documents and monies to the pharmacy at the end of each day
- Maintain security of medications
- Assist with prior authorization process as needed
- Liaise between the pharmacy and client to ensure prescriptions are prepared for delivery based on patients' schedule, working ahead as-needed
- Build strong working relationships and trust with providers, patients and pharmacy staff
- Provide accurate, valid and complete information in portal entries
- Provide appropriate solutions and alternatives, within compliance guidelines, for patients or provider complaints
- Meet patient capture rate and prescription return rate targets
Laboratory Collections:
- Courier packages from local shipping affiliates to laboratory for testing
- Collect, log, order, process, and ship urine, blood, oral, and/or hair specimens to laboratory
- Maintain organization in the collection of all specimens
- Assemble samples for shipping
- File requisitions, chain of custody forms, and associated paperwork
Additional Duties:
- Provide clear documentation in portal around prescriptions
- Follow all procedures, guidelines and policies
- Keep detailed record of client and patient interactions
- Maintain a clean, organized workspace that is conducive to workflow
- Pick-up or drop-off prescriptions to pharmacy/FedEx drop site, as needed
Qualifications:
Education and Experience:
- HS diploma or GED required
- Associates or Bachelor's degree advantageous for PSC career path program
- 2 years experience working in a medical office, preferred
- A combination of relevant education and work experience may be accepted to satisfy this requirement
- 2 years customer service experience, required
- Reliable transportation, a valid driver's license, and proof of auto insurance as a covered driver, required
- Demonstrated proficiency in Microsoft Office and Excel
Knowledge, Skills, and Abilities:
- Excellent communication skills with ability to actively listen
- Comfortable approaching and speaking to patients and medical providers
- High degree of trustworthiness and ethical conduct
- Ability to read names, test codes, follow basic instructions
- Must have basic computer skills
- Strong attention to detail
- Strong interpersonal, organizational, and customer service skills
- Self-motivated with ability to work under and meet strict deadlines individually as well as a in a team environment
Physical Requirements:
- Light to moderate physical effort (lift/carry up to 25 lbs.) Heavier weights with assistance
- Sitting & standing for long periods of time
- Repetitive motions and/or prolonged computer use
- Working at a fast pace, subject to many interruptions and both physical and mental stress
- Must be able to perform observed collections if required
- Potential contact with biological specimens requiring protective devices
Washington and Oregon Only:
These states issued a proclamation requiring that all workers in "Healthcare Settings" must be fully vaccinated against COVID-19. This position with Cordant Health Solutions is considered to be included in that requirement. In order to be considered for this role you must be fully vaccinated, or be willing to get fully vaccinated within 72 hours of acceptance of a contingent offer of employment. Qualifying physical disabilities or sincerely held religious beliefs may qualify for an exemption, and will be evaluated on a case-by-case basis.
Working at Cordant Health Solutions means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. Cordant supports its team members by providing a benefits package to eligible staff that includes:
*Medical / Dental / Vision Insurance
*Flexible Spending Accounts (FSA)
*Health Savings Accounts (HSA)
*Paid Time Off (PTO)
*Volunteer Time Off (VTO)
*Paid Holidays
*401(k) with Company Match
*Company Paid Basic Life Insurance
*Company Paid Long Term Disability
*Short Term Disability
Cordant Health Solutions is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.
Job Summary
Full Time
$112k-132k (estimate)
03/27/2023
05/31/2023
cordantsolutions.com
DENVER, CO
500 - 1,000
2012
$10M - $50M
Scientific Services
Related Companies
About Cordant Health Solutions
Cordant Health Solutions provides innovative tools for monitoring behavioral health, chronic pain and criminal justice cases. Cordants unique pharmacy and drug testing programs provide accurate, actionable results to protect prescribers, hold patients accountable and optimize quality of life. A leader in quality standards, Cordant provides solutions for payers, clinicians and organizations involved with substance use disorder, pain management and criminal justice agencies. Cordant is one of the only healthcare companies that offers monitoring and risk assessment tools through its innovative dr...ug testing options and full-service, high-touch pharmacies, which specialize in the management and dispensing of medication used to treat substance use disorder. Cordants testing protocols and digital case-management tools help clients become more efficient and effective in using drug testing programs to monitor patient adherence, reduce risk and improve patient outcomes.
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The job skills required for Patient Services Coordinator Full Time include Customer Service, Microsoft Office, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Coordinator Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Coordinator Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Coordinator Full Time positions, which can be used as a reference in future career path planning. As a Patient Services Coordinator Full Time, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Coordinator Full Time. You can explore the career advancement for a Patient Services Coordinator Full Time below and select your interested title to get hiring information.
If you are interested in becoming a PATIENT SERVICES COORDINATOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PATIENT SERVICES COORDINATOR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PATIENT SERVICES COORDINATOR job description and responsibilities
A patient services coordinator performs administrative and customer service duties at a medical facility.
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Advising patients on whether they need to ask about escalating treatment for a condition based on their symptoms and response to any existing treatment plans.
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Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
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Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records. Other duties as requested or assigned.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PATIENT SERVICES COORDINATOR jobs
A patient services coordinator with a commitment to continuing their education remains up to date with their knowledge of medical terminology and procedures so they can comprehensively explain a patient's options to provide them with the best possible car
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Many people who patient services coordinators work with may feel concerned or stressed, and speaking with a coordinator with a positive attitude can help to raise spirits.
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A good patient services coordinator educates patients about their health conditions and help them develop a plan to address their personal health care needs.
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Patient services coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.
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Step 3: View the best colleges and universities for PATIENT SERVICES COORDINATOR.
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