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Who We Are

CORCYM is a global medical device company, focused on the structural heart area. It has acquired a complete portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support patients, healthcare professionals and healthcare systems worldwide.

Customer Service Representative

The successful candidate will be responsible for executing all aspects of the order to cash processing, including order management, returns, product allocation and billing, supporting the North American market (Canada and US). The incumbent will be accountable to act in a manner that ensures compliance of the company with all federal and local laws and regulations, in respect of Corcym's quality management system and policies.

Key Responsibilities:

• Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA

• Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments

• Maintain a positive and customer centric relationship with all commercial partners, both external and internal stakeholders

• Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis

• Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts, and the Sales teams

• Facilitate the returned goods and credit processes related to customer product returns

• Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain

• Coordinate with global offices for all inter-company shipments and returns

• Supporting the Sales Team by responding to inquiries and working through roadblocks

Required Skills & Abilities:

• Strong interpersonal skills and ability to communicate at all levels internally and externally
• Self-motivated, acute problem-solving attitude
• Solid execution capabilities with ability to manage multiple priorities. Ability to work under pressure
• Demonstrated proficiency working with Company systems and tools (SAP, Excel, PP)
• Sense of urgency, teamwork skills.
• Some experience in Customer Service function will be an asset
• Minimum High School degree
• Ability to communicate in French language will be an asset

Apply Instructions:

Please visit: https://corcym.breezy.hr/to apply