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Customer Service Representative

Canada, BC | Full Time
Expired

Job Description

Join us today and take life to heart!

Who We Are

CORCYM is a global medical device company, focused on the structural heart area. It has acquired a complete portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support patients, healthcare professionals and healthcare systems worldwide.

Customer Service Representative

The successful candidate will be responsible for executing all aspects of the order to cash processing, including order management, returns, product allocation and billing, supporting the North American market (Canada and US). The incumbent will be accountable to act in a manner that ensures compliance of the company with all federal and local laws and regulations, in respect of Corcym's quality management system and policies.

Key Responsibilities:

  • Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA
  • Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments
  • Maintain a positive and customer centric relationship with all commercial partners, both external and internal stakeholders
  • Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis
  • Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts, and the Sales teams
  • Facilitate the returned goods and credit processes related to customer product returns
  • Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain
  • Coordinate with global offices for all inter-company shipments and returns
  • Supporting the Sales Team by responding to inquiries and working through roadblocks

    Required Skills & Abilities:

    • Strong interpersonal skills and ability to communicate at all levels internally and externally
    • Self-motivated, acute problem-solving attitude
    • Solid execution capabilities with ability to manage multiple priorities. Ability to work under pressure
    • Demonstrated proficiency working with Company systems and tools (SAP, Excel, PP)
    • Sense of urgency, teamwork skills.
    • Some experience in Customer Service function will be an asset
    • Minimum High School degree
    • Ability to communicate in French language will be an asset

    Apply Instructions:

    Please visit: https://corcym.breezy.hr/ to apply

    Skills for Customer Service Representative

    The job skills required for Customer Service Representative include Customer Service, Problem Solving, Billing, Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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    Career Path for Customer Service Representative

    The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.