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Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the is there to provide a great customer experience.
Duties
Greet and attend customers as soon as they walk into Copy Doctor
Respond to customers inquiries in a timely, courteous and professional manner.
Answer upcoming calls and emails.
Address customer complaints and seek the input of Manager when the matters cannot be resolved
Assist customers in the self-service area
Check out customers at the cash register
Fill job order sheet per Copy Doctor procedure
Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready
File completed jobs
Create shipping labels
Print basic orders
Finish jobs by cutting, binding, punching, laminating and folding.
Performs store closing activities such as organizing and cleaning
Qualifications
Friendly, energetic and positive attitude are essential!
Well organized and detail oriented
Professional, personable phone etiquette
Proficient in Microsoft Office (Outlook, Word, Excel)
Excellent verbal and written communication skills
Able to lift 50 pounds or more
Ability to stand for long periods of time
2 years of related experience
Minimum High School or GED
Job Type:
Full Time
Schedule
Monday-Friday
Compensation and Benefits
Compensation based on qualifications and experience
Full medical benefits package, PTO, 401 (K) with company match
Full Time
$35k-43k (estimate)
10/19/2022
02/22/2023
copydoctor.com
San Dimas, CA
<25
The following is the career advancement route for Customer Service Representative Full Time positions, which can be used as a reference in future career path planning. As a Customer Service Representative Full Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative Full Time. You can explore the career advancement for a Customer Service Representative Full Time below and select your interested title to get hiring information.