Billing Product & System Analyst

CopperPoint has an exciting opportunity for a Billing Product & System Analyst. This Billing Product & System Analyst is responsible for delivering core billing capabilities on behalf of CopperPoint via the enterprise billing applications and other related systems. The role is responsible for the development and ongoing maintenance of the platform, including the management of key integrations and enhancements. Strategically, the role is responsible for designing and delivering requirements that optimally reflect key billing processes and improve customer billing touchpoints.

Job Description:

• Review and analyze how changes to the business process and/or business needs will impact technical requirements throughout the system and organization.
• Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects.
• Work with major functional areas of the business to understand and document change requests submitted to the IT (Information Technology) organization.
• Work with the Operations team to triage production issues prior to development involvement.
• Knowledgeable on integrations with internal and external applications; research any dependencies and work on system design plan with solution architect and developers.
• Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully.
• Be the liaison between functional leads, development teams, and support teams.
• Support UAT (User Acceptance Testing), Go-live sessions as needed.
• Work with the QA team to ensure test cases are current, and correct, and cover alternative paths for existing and new system functionality.
• Use feedback and reflection to develop self-awareness, and personal strengths, and address development areas.

Qualifications/Competencies:

• BS/BA college degree. The knowledge and skill levels acquired through undergraduate level studies, especially in business administration or a related field, and at least 4 years of experience in the commercial insurance industry.
• Experience with drafting/developing requirements for billing/payment applications – experience with Guidewire’s BillingCenter is a plus.
• Proven communication, analytical, and problem-solving skills
• Strong organizational skills and detail-oriented.
• Ability to develop Use Cases for billing systems implementation, enhancements, and defects.
• Strong negotiating, influencing, and conflict-resolution skills.
• Strong knowledge of insurance and insurance-related systems.

Salary Range:

• $53,000.00 - $77,000.00 annually
• Compensation may vary dependent on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.