COPPERFIELD'S BOOKS

Job Description

Job Title: Bookstore Assistant Manager

Department: Retail

Reports To: Bookstore Mananger

FLSA Status: Non Exempt

SUMMARY : The Bookstore Assistant Manager is able to perform all essential bookseller duties and assists the Bookstore Manager in planning, organizing and managing the staff and operations of the bookstore.

ESSENTIAL ASSISTANT MANAGER DUTIES AND RESPONSIBILITIES:

• Receives direction from Manager and supports Manager's decisions to the staff

• Oversees at least one specialty position

• Directs booksellers as needed

• Primary responsible person when Store Manager is not available

• Is trained in and asists Store Manager in essential Manager duties upon request or in Managers' Absence—i.e. scheduling, payroll, handles customer service complaints, staff issues, etc.

• Consistently role models exceptional work habits/customer service for staff

• Training position for future leaders

• Performs other duties as assigned

• Count Drawers, Do Daily Deposit, and Make Bank Run

ESSENTIAL BOOKSELLER DUTIES AND RESPONSIBILITIES:

*Customer Service & Presentation

* Acknowledge arriving and departing customers. Ability to watch flow of customers and be accessible to shoppers.

* Fully able to engage and answer customer's queries and requests.

* Ability to be resourceful and think creatively when assisting a customer with a book search

* Offer and competently take a customer order.

* Ability to Understand and utilize discount card.

* Offer and sell gift cards

* Understand customer shipping procedure

* Gift wrap

* Provide excellent customer service to other Copperfield's employees and follow through on all requests

Cashiering/Handling Media

* Greet and query customers at register.

* Handle and ring merchandise appropriately, accurately.

* Understand and tender all types of payment correctly.

* Handle money, receipts correctly. Verbalizes transactions.

* Consistently offer Discount Card.

* Understand Void/Refund/Credit procedure/policy

Store Stocking/Merchandising

* Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store's interior and exterior

* Be familiar with store layout, sections and shelving organization.

* Ability to assist with pulling/counts of sections.

* Shelve accurately while visually merchandising.

Miscellaneous

* Familiar with Ingram Ipage

* Use telephones/intercoms appropriately, correctly.

* Prioritize duties appropriately

* Maintains neat and organized work space while performing duties.

* Able to multi-task competently.

* Familiar with new release and other specifically merchandised areas

* Maintain reliability in attendance

* Knows return/refund/exchange policy and procedure.

* Be attentive to floor activity/loss prevention policy and practice.

* Follow employee handbook and use handbook and Job Description as a resource for understanding performance expectations.

* Follow health and safety guidelines

* Other duties may be assigned

MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience managing a staff and retail business

• Ability to be resourceful and creative in problem-solving

• Comfortable with operating a computer

• Communication skills necessary to manage a diverse workforce and to assist customers

• Dress and grooming appropriate for working with the public

EDUCATION and/or EXPERIENCE: Two years experience in bookstore retail, including one year with specialty experience

LANGUAGE SKILLS : Strong command of the English language

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Ability to lift 40 pounds unassisted and 60 pounds with assistance

§ Ability to stand for at least two hours at a time

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: One location