Are you looking for an opportunity to help others and let your skills shine? Do you want to work for a company that believes in helping others and doing the right thing? Join the Copper State CU family! Our mission is to elevate the financial strength of Arizona families through financial empowerment. We are a full-service financial institution aimed at helping our local Arizona community. As a credit union, we are a not-for-profit financial cooperative, owned and operated by members we serve. This separates us from most for-profit financial institutions. With approximately 140 employees we are large enough to help everyone, while being small enough to provide growth opportunities. This provides opportunities to contribute to the organization in ways that most don’t for larger institutions. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to collaborate within all levels of the company. At Copper State Credit Union, you will have the opportunity to put your unique skills to work, and contribute to a company that wants to see you succeed.

As a Personal Financial Consultant III, you will:

• Demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members. 
• Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, credit cards, money markets, IRAs, and CDs. 
• Utilizing basic business account acumen, work with existing, new, and potential business members to serve their business needs including opening, processing, and closing all types of business accounts, loans, and merchant service recommendations.
• Explain personal, auto and home equity loan products. Work with a centralized lending team to assist members with their lending needs. 
• Obtain signatures on loans, verify identify, satisfy any disbursement conditions, and fund loan. Set up automatic payments complete checklist making sure all system changes/entries are completed. Forward all documents and title documentation to the Consumer Lending Department
• Through the use of “warm” calling, make contact with existing members to proactively seek new membership, increase sales opportunities and provide follow-up service with a focus on growing our high value member base, loan, and deposit growth.
• Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks. 
• Assist with vault counting, balancing, and the ordering of cash. Balance night drop, branch, ATMs, money orders, etc.
• Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including mortgage lending and financial advisor. Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service. 
• Serve as a trusted advisor to membership by viewing situations from the member’s perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member by promoting member care, answering member queries, and researching member accounts.
• Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Works closely with other departments in obtaining information and ascertaining necessary corrections. Coordinates a response to member inquiries and ensures prompt answers. 

To be successful in this role, you will need the following competencies:

Technologically Savvy - Uses technology to effectively and efficiently perform job functions and demonstrate the benefits to members. PC Computers, Tablets, etc.

Detail Oriented – Pays close attention to small details. Prioritizes accuracy and gives undivided attention to avoid mistakes and complete tasks from start to finish.

Results Oriented - Aware of personal, department, and company goals. Prioritize workload to achieve goals. Excels in a fast-paced environment and able to meet deadlines.

Service – People first mentality. Puts member’s needs before their own. Patient and empathetic when assisting in difficult circumstances.

Sound Judgment - Willing to make decisions within guidelines. Includes manager in decision-making process and can support and explain reasoning for decisions.

Initiative - Motivated self-starter. Actively seeks opportunities to learn new skills and take on additional responsibilities.

Accountable – Takes ownership of all responsibilities. Dependable to members and fellow employees. Owns mistakes and embraces coaching and feedback.

Effective Communicator - Explains recommendations, products and services in ways members can easily understand. Maintains open lines communication with team and manager.

Teamwork – Works well with others and enjoys collaboration.

Skills/ Requirements

• Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
• At least 2 years previous sales experience and/or teller experience in a financial institution or early mastery of Personal Financial Consultant II skills required.
• Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments. 
• Requires sound and accurate judgment. Displays a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
• Requires excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services. 
• Knowledge of consumer lending and account opening and closing preferred.
• Knowledge of PC applications including Word and Excel required. Experience with automated core banking system preferred. Experience utilizing smartphone and tablet applications preferred.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Company Overview

Join a winning team at a dedicated credit union! We have been fulfilling the financial needs of our members and their families since 1951. We focus on building lifetime relationships by continually building trust and expanding our products and services. Emphasizing security, quality, and convenience in an environment that values and respects members, employees, and business partners.