Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As an Account Recovery Tactical Specialist you will:

• Provide assistance by offering solutions based on member’s individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Identify sources of money to assist members with payment options based on individual circumstances.
• Work various assigned delinquent accounts on a daily basis to obtain promise to pay including, but not limited to, negative shares, and loans.
• Make recommendations for repossessions as necessary and periodically look for updated information to assist with recovery of our collateral.
• Research fraudulent activity on negative share accounts and Sentry Service Alerts.
• Conduct effective skip tracing efforts by utilizing techniques such as credit bureau, origination systems, internet, and skip tracing sites to locate information.
• Act as liaison for complex or escalated member calls from departments and branches to provide resolution when needed.

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success. 

A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment. 

Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed. 

Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges. 

Skills / Requirements

• Bilingual in Spanish preferred.
• Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
• Ability to communicate over the phone including complaint resolution, settling disputes, resolving grievances and conflicts, and otherwise negotiating with others.
• Proven ability to negotiate and collect early to late stage delinquency, repossessions, and charge off accounts.
• Desire to work with the public with a focus on meeting member needs.
• Excellent organizational skills.
• Requires judgment to solve day-to-day problems.
• Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Requires excellent computer and word processing skills. Experience with consumer loan software programs, document management software, web-based applications, and use of the Microsoft Office suite required.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.