HELP DESK AND HUB SUPPORT TECHNICIAN - URGENT NEED for a GROWING COMPANY

Excellent opportunity at an innovative and well established organization, to support users onsite in Maitland, FL, and for remote users in NY and AZ!

Bring your Help Desk Support Tech experience, professionalism, friendliness and strong technical skills to a team-oriented, healthcare hub services company! Join our friendly and supportive group and make a positive difference! Seeking people with excellent experience supporting staff in person and remotely, as we continue to grow!

We are expanding and adding users so we need additional support as soon as possible!

Qualifications:

• Associates Degree, preferred. (Equivalent program from a two-year college or technical school, or certificate program in information technology and/or computer science fields, preferred.)
• 3-5 years' experience in help desk support, ensuring proper computer operation so that end users can accomplish business tasks (i.e. receiving, prioritizing, documenting, and actively resolving end-user help requests, etc.), required.
• Requires absolute loyalty, trustworthiness, and professionalism at all times.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Knowledge of Active Directory and domain administration.
• Knowledge of relevant call tracking applications.
• Ability to learn quickly, adapt, and problem solve in an efficient manner. Capacity for independent critical-thinking.
• Ability to execute tasks and projects with excellence, especially under high pressure.
• Extremely organized, exceptional at keeping track of everything, and following through.
• Superior level of customer service as well as understanding the department operations.
• In addition to technical aptitude, must be highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
• Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Ability to work with and apply mathematical concepts, such as percentages, ratios, and proportions in practical solutions.
• Maintain HIPAA patient confidentiality as well as discretion regarding clients and proprietary company information.

Direct hire, full-time, onsite opportunity at our corporate headquarters in Maitland, FL.

We care about the safety and well-being of our team. We require masks in certain areas, social distancing and other precautions, following local government and CDC guidelines. Our office was designed with the pandemic in mind, with room to grow!

HELP DESK AND HUB SUPPORT TECHNICIAN

Ensures proper computer operation so that end users can accomplish business tasks. Initially this includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Server maintenance responsibilities will be introduced and increased as familiarity with the position's existing requirements is solidified. Must follow the Company’s policies and procedures, take direction as given by superiors, and adhere to the organization’s mission, values and goals.

Essential Functions:

• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action, while communicating in a user-friendly manner.
• Follow standard help desk procedures and log all help desk interactions.
• Redirect problems to appropriate resource for resolution.
• Utilize help desk software to track requests, interactions, efforts, and resolutions.
• Identify and escalate situations requiring urgent attention.
• Prepare reports.
• Stay current with system information, changes and updates.
• Administrate domains.
• Perform server maintenance.
• Assist with department ordering and special projects as needed.
• Handle sensitive client, business and technology information with absolute discretion, while maintaining strict confidentiality and the utmost professionalism.
• Put in extra hours for time‐sensitive projects.
• Perform other duties as assigned by the Senior Network Administrator or Chief Technology Officer.

Hours: Monday-Friday, 8:00 AM-4:30 PM or 10:30 AM-7:00 PM, plus on-call nights, weekends, and during a system emergency, based on business needs.

Compensation and Benefits: Competitive compensation, which may start at $50K, but offer will be based upon experience, education, and the interview process. Benefit eligible, full-time, permanent (not temporary or a contract) position.

Please apply with us today to learn more about this excellent opportunity!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Maitland, FL 32751: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Help desk support: 3 years (Required)
• Active Directory and domain administration: 3 years (Required)

Work Location: In person