The Field Service Technician will provide service and repair techniques involving diagnosing and correcting malfunctions of food preparation equipment. Diversified abilities requiring the use of a wide range of procedures and the exercise of judgment in the analysis of facts or circumstances to determine what action should be taken within the limits of standard practice. Incumbent has the latitude to use discretion in determining appropriate course of action.

WhatYou'll Do:

• Adjusting, aligning, assembling, calibrating, inspecting, lubrication, and testing of equipment.

• Problem diagnosis including electrical/mechanical and electronics troubleshooting. Must be able to be innovative to remedy a situation so the customer may resume operations.

• Maintain frequent contact with the office to receive service assignments and review service problems with advisor, supervisor or manager.

• Consistently achieve or surpass weekly productivity and service labor revenue goals assigned by management.

• Maintain working knowledge of latest modifications, retrofit, etc. for equipment assigned to service.

• Assist others on equipment installations or in performing major repair assignments. Maintain a working knowledge of parts stocking and identification methods.

• Satisfactorily complete maintenance, sanitation and audio/visual field training as required.

• May work overtime with short notice, as required, including on call assist in developing sales leads for contracts, etc.

• Assist, as necessary, with product demonstrations at customer locations and at trade shows.

• Comply with all safety standards.

• Perform PLC and HMI programming.

• 75% domestic and international travel. May work on-site for up to 4-6 weeks. Extended hour work weeks (average 60-65 hours)

Basic Qualifications:

• High School Diploma or GED.

• 5 years as an assembler, electrician or welder.

• Must have excellent verbal, written and interpersonal communication skills when work with internal and external customers.

• Proficient in Microsoft Office applications, Word and Excel.

• Strong problem-solving skills.

• Excellent customer interaction skills.

• Ability to work independently and display sound judgment on high-profile projects that can vastly impact financial results and customer relations.

• Must be able to furnish required hand tools for their role. (A list of tools is available upon request.)

• Must be able to lift 50-75 lbs with or without assistance.

• Must be able to climb up an 8 ft. with ladder

Preferred Qualifications:

• Rockwell Logix and factory talk experience preferred.

• Strong electrical skills, including ability to troubleshoot and basic PLC knowledge.

• Knowledge of bakery process and automation processes desired.

• Strong welding and fabrication skills.

• Strong mechanical ability, such as pneumatics, hydraulics, and general fabrication.

• Mechanical and electrical troubleshooting skills.

• Bachelor's in Mechanical or Electrical Engineering