The Regional Manager role provides a crucial link between Program Managers, internal leadership team and external health system executive clients. Successful candidates for the role will ensure continuous client satisfaction with our programs and services, deep integration of program across client sites, engagement across direct reports and a strong ability to identify new opportunities for expansion of both Health Scholar programs and consulting services. Regional Managers are responsible for the supervision of several Program Managers, who run the day-to-day operations of COPE Health Scholar sites. Regional Managers possess ultimate accountability for the success of their client sites, ensuring all client metrics are exceeded, contributing to the overall success of program operations at all sites, and providing an excellent program experience for all COPE Health Scholar participants.

To hear one of our Program Managers speak about the Health Scholar program in more detail, you can watch a brief video produced by one of our hospital clients here: https://www.youtube.com/watch?v=syfH6x_n-hY.

Position Description:

Client Relationships

• Oversee and manage the COPE Health Scholars Programs at multiple client sites (2-5) across geographic regions
• Monitor and support the achievement of performance metrics for assigned clients
• Manage direct reports, identify areas of opportunities and support them with meeting role milestones
• Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
• Build and manage relationships with key hospital clients to ensure ongoing engagement, success and retention of current programs and secure future growth opportunities
• Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion, program customization, value-based payment, population health management, or other services offered by our firm
• Ensure the timely and accurate delivery of account reports per service line and site specific cadence

Program Operations

• With a deep understanding of current operations and processes, develop and drive initiatives to improve program operations, recruitment, training, and client reporting
• Drive the development and implementation of value add metrics and special projects, and support program manager with operationalizing client specific requests
• Support program manager in managing operations and directing student leadership support team
• Manage academic partnerships within assigned region(s), building relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriate
• Ensure compliance with all local, state and federal regulations, client site-specific policies and ethical standards
• Mitigate risk by responding to complaints or concerns from clients, hospital staff and/or program participants. Concerns may range from HIPAA, compliance, background checks, policy violations and more. Elevate high risk complaints or concerns to executive leadership, demonstrating sound judgement in all cases
• Assist with the development of account/site budgets. Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance team
• Attend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagements

Internal Responsibilities

• Drive internal projects and operations for the COPE Health Scholar Service Line, including tools to streamline program operations, vendor relations, information technology, business development, finance, and other projects as assigned
• Oversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and assist in Program Manager ongoing training and professional development
• Take ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team, and building strong relationships with team
• Assist in the development of proposals, contracts, business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firm’s strategic goals
• Support firm wide business development through activities such as writing articles, speaking at industry events and building industry relationships and connections through networking
• Support firm’s strategic goals by leading divisional balanced scorecard process and associated internal initiatives
• Assist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as needed
• Ensure proper staffing across all client accounts, aiding in the recruitment process and training all staff to develop and identify sources of talent for our open roles
• Assist with providing temporary operational coverage for client sites within your region that are experiencing staffing gaps
• Display sound judgement, professionalism, and strong conflict-resolution skills
• Ensure all products presented are of professional quality
• Carry out all other responsibilities, tasks and projects as assigned

Qualifications:

• Bachelor’s degree and 3-5 years of management experience. Master’s degree preferred
• Demonstrated ability to lead and motivate high performing teams to deliver contract metrics to meet client contractual expectations
• Passion for student teaching, mentoring and professional development
• Excellent interpersonal, oral and written communication skills
• Experience reporting to executive level management
• Flexible with work hours, and able to work outside of standard workweek hours, including nights and weekends
• Ability to travel locally to each site approx. once per week
• Ability to travel between Northern and Central California regularly, with occasional travel to our corporate office in downtown Los Angeles, as needed
• Excellent project management skills
• Strong data analytic skills
• Ability to work effectively on multiple projects in a fast-paced environment
• Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint and Visio)
• Familiarity with CRM Software preferred

Benefits:

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What We Do:

COPE Health Solutions is a national mission-driven consulting firm that partners with health systems and payor clients. We provide our clients with the tools, services and advice they need to thrive in the current complex and uncertain pluralistic payment environment and achieve visionary, organizationally relevant results. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

In partnership with the Keck Graduate Institute (KGI), the COPE Health Scholar Services provide pre-health students and careerists looking to make a transition to health care with hands-on, experiential education opportunities. Scholars are carefully selected, well-trained and placed in clinical and administrative areas within hospitals and ambulatory care centers, where they are integrated into and assist the health care clinical or administrative team. The COPE Health Scholars Programs is a unique opportunity for students and those considering a career transition to bridge the gap between academic training and real life, as well as to gain specific training for non-licensed job roles such as Care Navigator.

To Apply:

To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.