IT Support Specialist

Our growing client in Houston, TX is hiring a IT Support Specialist. This is a direct hire hourly opportunity.

Company

Automotive

Engineering

IT Support Specialist Role:

IT Support Specialist is the company's first line of defense for technical issues.

Act as the primary point of contact for employees needing assistance with technology.

Investigate and resolve employee technical problems. If an issue cannot be fully resolved, escalate it appropriately. Ensure the employee's concern is fully addressed.

IT Support Specialist will keep detailed records of issues and solutions to prevent recurrence and improve future support.

Manage on-site computer kiosks and printers, including software updates, troubleshooting connectivity problems, and handling supplies.

Assist with setting up new employees' computers and peripherals, and create new user accounts.

Write and update technical documentation, collaborating with different departments to understand their needs.

IT Support Specialist will gather employee feedback on technology and processes and share insights with the internal team.

Proactively suggest ways to enhance technologies, policies, or procedures for better efficiency and user experience.

Assist with new employee orientation and maintain hardware inventory.

Ensure all user machines have the most current software.

IT Support Specialist Background Profile:

High School degree is required

1 year of previous experience as a help desk technician or other customer support role

Tech savvy with working knowledge of Mac, Windows and Google Chrome

Good understanding of computer systems, mobile devices, printers, and other technology products

Proficiency in Spanish is preferred but not required

Features and Benefits:

Health Care Insurance (100% paid for all employees)

Dental Benefit options

401k plan with a company match!

Disability Insurance

Paid Time Off that begins accruing your first day of employment

Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Years Day!

The Company Kitchen on site for lunch and snack choices

Flexible Work Schedules

Professional development and skills training

Free Life Skills Training such as financial wellness classes

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

by Jobble