C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video: https://youtu.be/oX-OVtcfDqU

Overview

The Systems Administrator provides Tier 1 customer support via telephone, email or in person communications.

A system Administrator is responsible for the day-to-day administration and support of ConvergeOne’s customer’s information technology systems and hardware. An excellent resource must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Essential Functions

• Performs system administration and installation of servers, network equipment and associated systems
• Provides Tier 2/3 support for client incident management issues reported, initial triage/troubleshooting and dispatch/escalations when necessary
• Keeps detailed records of requests and information related to work performed
• Assists other team members on large projects as needed
• Supports user access and account set up, perform password resets and customer/end user training
• Manages endpoint device orders, purchases and inventory
• All other duties as assigned

Additional Specific Duties and Responsibilities

• Participates in Emergency On-call schedule
• Monitors and responds to system alert and notifications from RMM/Monitoring Platforms
• Creates and updates customer, system and process related documentation
• Must be able to lift moderately heavy server or network equipment for installation in a wall-mounted rack, server cabinet, or other similar racking system.

Qualifications

Required Qualifications

• Proven experience (5 years) of installing and managing complex server and network environments
• Strong problem solving, decision making, negotiation and organization skill are essential
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Excellent verbal and written communication skills are essential
• Proficient with Microsoft applications (Word, Excel, Visio and PowerPoint)
• Tech savvy with working knowledge of office automation products and remote control
• Proficiency in English

Desired/Preferred Qualifications

• High School Diploma required
• Bachelor’s degree in Computer Sciences, Engineering or Business-related field desired
• MCSE / CCNA / CCNP or equivalent certifications or experience a plus

Additional Information

ConvergeOne BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Health Coverage (BCBS of MN with National Network Kaiser CA)* HSA Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options (Doctor on Demand)* Omada Health (healthy living solution)* ShareCare (fitness incentive of $20 - $40/month)* SmartShopper (cash reward for searching for low cost treatments)* Travel Assistance* Business Travel Accident Coverage* Pet Insurance* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.EEO StatementConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmNotice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf

Overview (Text Only)

The Systems Administrator provides Tier 1 customer support via telephone, email or in person communications. A system Administrator is responsible for the day-to-day administration and support of ConvergeOne’s customer’s information technology systems and hardware. An excellent resource must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.