As a Customer Success Account Manager, you'll be a strategic and supportive partner for our customers at every stage. Focused on building loyalty to ensure long-term relationships and client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

In this role, you should be a tech-savvy problem solver and an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Reporting to our Sr. Director of Customer Success, your goal will be to help us safeguard our revenue and retain our clients.

Who We Are: ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, HR & Payroll system, powered by DATIS HR Cloud, and Patient Engagement platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

How you’ll make an impact:

• Build relationships with key stakeholders within clients to ensure successful adoption of the product
• Proactively advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied

• Serve as client’s point of contact and advocate
• Analyze customer data to improve the client experience
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Understand our competitive landscape to ensure our product remains the market leader

• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g., Support, Services, Sales, Engineering, Senior Leadership) to address client’s needs

What you bring to the role:

• Proven experience as a Customer Success Account Manager
• Proven track record of exceeding revenue targets

• Background in customer service; knowledge in the Patient Engagement in the Behavioral/Mental Health industry is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction, net retention)
• Proficient in MS Office, with working knowledge of Salesforce
• A customer-oriented attitude
• Excellent communication and negotiation skills

• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing, or a related field

Benefits and Advantages:

We care about the health and well-being of our team. We provide a comprehensive benefits package including:

• 100% employer-paid medical insurance
• 401k plan with company match
• Company-funded Life, AD&D, and Disability Insurances
• Student Loan reimbursement

• Company-sponsored training and certification programs
• Open PTO program
• Company holidays including New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Day and, 2 Floating Holidays
• Parental Leave
• Perks in our offices include paid parking, an on-site gym, catered lunches, and healthy snacks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.