Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Protection Quality Assurance Specialist to support our Credit Protection Operations team.

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***

Essential Functions:

• Participate in the development of call monitoring style and industry best practices
• Monitor calls and report data and trends to the facility management team, provide feedback to our agents.
• Audit and review work product, claims processing and evaluate against policy and procedures, noting defects.
• Gather and track individuals and team progress by utilizing a scoring system, report on scores and score trends for both customer service and claim processing agents.
• Review customer care email replies
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Deliver actionable services to multiple internal support groups as required
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center

The ideal candidate will have the following:

• Minimum of 3 years’ experience in the similar field.
• Excellent customer service skills.
• Must be a self-starter and self-motivator.
• Superb listening and analytical abilities.
• Intellectual ability and writing competence.
• Microsoft Office fluency required.
• Must be able to react to changes quickly and shift priorities as needed.
• High level of reliability and encouragement.
• Ability to work independently as well as in a group.

Why Continental Finance?

Continental Finance Company (“CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since the Company’s founding in 2005, CFC has prided itself on its corporate responsibility to customers in terms of a strong customer support program, fair treatment and responsible lending. With our success, we have also grown into an innovative financial tech company! With a state of the art consumer underwriting, marketing and servicing platform, we provide a variety of services to our consumers when other financial institutions will not accommodate them. We are proud to provide access to credit products and excellent services to consumers who are largely overlooked by traditional credit card issuers.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***