You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate’s Guide. Under limited supervision, this position in compliance with state insurance department regulations and company guidelines is responsible for performing and completing all basic aspects of initial or renewal agent appointment processing. Also, responsible for providing customer support to field offices/agents and building/maintaining agent information in the licensing processing systems. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Acts as the licensing customer service contact for field offices, agents, enrollers, and processing teams by responding to questions both verbally and in writing regarding licensing appointment statuses, appointment procedures, and state regulations. In compliance with state regulations identifies and processes all qualified and unqualified new producer appointments and contracts, both manually and electronically for submission to State Insurance Departments. Updates systems and notifies agent upon confirmation of appointment from the state. Receives and reviews state insurance department announcements of agents' renewals and reconciles with company agent listing. Identifies and processes automatic renewals, e.g. individual production requirements for sales personnel. Prepares and submits to individual state insurance departments, the disposition of actions taken on announcements, calculates associated fees for designated states or manually pends for receipt of invoice for associated fees in compliance with state insurance departments. Submits and receives requests for background investigation on agents and determines if contracts submitted are allowed based on company guidelines. Updates processing system with all renewals or terminations to effectively allow or deny new business processing to take place. Calculates and request checks for fee payment and vendor billings. Updates and maintains via the licensing and database systems, agent demographic information e.g. address changes, name changes, transfers and license/appointment expiration dates. Researches and corrects agent data problems and commission errors related to licensing, e.g. adjustment of transfer dates of producers, types of business submitted to ensure proper commission payment. May perform additional duties as assigned. 1. Validates, certifies and updates systems with producer tax identification numbers for corporate tax reporting. Reporting Relationship Typically Supervisor or above Skills, Knowledge and Abilities 1. Knowledge and understanding of computer software applications, including MS Word, MS Excel, and the Internet. 2. Ability to employ strong customer service skills within a fast-paced, high-volume, team environment. 3. Good communication skills, both verbal and written. 4. Detail oriented with good math and organizational skills. Education and Experience 1. High School Diploma, GED or equivalent experience and a minimum of 2 years of customer service experience in an office environment. Or 1-year life insurance administrative processing. #LI-MH1 #LI-Hybrid CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups — Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (¡OHLA!), Pride, Women Impacting Leadership (WIL) and Veterans — make CNA, and our communities, even stronger. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.