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Context Labs
Cambridge, MA | Full Time
9 Months Ago
IT Manager
Context Labs Cambridge, MA
Full Time 9 Months Ago
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Context Labs is Hiring an IT Manager Near Cambridge, MA

We are seeking an individual to be responsible for the entire management and execution of Context Labs’ IT infrastructure and related strategies. This will include completing equipment installations and teardowns, as well as providing the first level of technical support for pre-existing hardware: computers, laptops, printers, network, conference room equipment, and other peripherals. The candidate will handle the daily system administration and troubleshooting across the organization, and work with system and support teams to resolve technical and application issues. This individual will work with outside vendors and assist internal teams with various help desk issues. Importantly, this role is responsible for streamlining, automating, and reporting on all internal processes and audit related concerns. This role will report directly to the Chief Technology Officer.

Responsibilities

  • Support the configuration and deployment of Mac Laptops using Jamf Mac Management solutions
  • Focus on the security posture of all IT infrastructure and end-user devices
  • Coordinate with stakeholders and provide leadership in audit compliance activities
  • Collaborate with all relevant company personnel to develop successful IT strategies
  • Act as a point person for Help Desk issues
  • Manage printer, communications, desktop, network, conference room equipment for the company
  • Respond to user queries and resolve hardware and software problems across multiple platform environments
  • Diagnose, identify, and resolve network and system issues
  • Monitor support agreements with vendors and maintain proper support coverage
  • Build and prepare desktop images to automate and simplify desktop systems
  • Build and maintain purchasing process for IT Equipment and Services
  • Report to the VP, Engineering and follow prioritized directions as requested

Skills and Qualifications

If you think you have what it takes, but don't necessarily meet every single point on the job description, please get in touch. We'd love to have a chat and see if you could be a great fit.

We are looking for: 

  • Great communication skills
  • Strong troubleshooting skills
  • 5 years of experience in IT management
  • Knowledge in TCP/IP, DNS, DHCP, LAN, WAN technologies
  • Experience in managing ticket & ITSM (IT Service Management) such as Jira Service Desk
  • Experience in managing users’ computers in a professional environment
  • Experience with macOS operating systems is required
  • Experience with Jamf solutions (Jamf Pro, Jamf Connect, Jamf Protect) is required
  • Experience with Scripting Languages such as Google AppScript, Bash, Powershell or Python
  • Experience integrating applications with SSO providers such as Okta and/or Google
  • Experience with the Atlassian product suite is preferred
  • Onsite flexibility to provide support for company members and resources as needed

Context Labs embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our products will be. Context Labs will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation, please contact Erica Mackoff at HR@contextlabs.com.

Important COVID-19 Guidance:

Per Context Labs’ policy all employees who wish to work in office or to visit one of our offices in-person must be fully vaccinated.

We are a team that is hiring and growing! Learn more about Context Labs here:

www.contextlabs.com

www.sphericalanalytics.io (a Context Labs company)

Job Summary

JOB TYPE

Full Time

POST DATE

06/09/2022

EXPIRATION DATE

10/01/2022

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The following is the career advancement route for IT Manager positions, which can be used as a reference in future career path planning. As an IT Manager, it can be promoted into senior positions as an Information Technology Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Manager. You can explore the career advancement for an IT Manager below and select your interested title to get hiring information.