Greif is a leading supplier of industrial packaging products and services. With strategic locations throughout more than 37 countries, Greif remains steadfast in its commitment to being the highest performing customer service entity for its global and regional customers around the world. Greif places the utmost importance on protecting, engaging and developing a diverse workforce. More than 12,000 colleagues work in 224 production, warehouse, and office locations in 37 countries. At Greif, your work has purpose, your colleagues care about your well-being and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world. We are committed to providing fair and competitive compensation and benefit plan offerings that attract, retain and reward talent Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 022885 Customer Service Specialist (Open) Job Description: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Under more direct supervision and oversight. First level response of basic and routine customer problems and needs. Key Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide basic level support and simple information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction. Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments. Collects and enters orders for new or additional products or services. Supports inside and outside sales. Updates and maintains files, including data entry. Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues. Performs other duties as assigned. Education and Experience Typically possesses 0-2 years of experience and a high school diploma. Knowledge and Skills Good verbal and written communication skills. Good computer skills with the ability to learn new software. Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.). Good organization and data entry skills. Good attention to detail. 40 EEO Statement: htps://www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.