Who Are We: 

ContactPoint 360, Inc. is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000 employees since opening 12 years ago.

We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We’re also proud to offer initial paid training and provide you a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role.

ContactPoint 360, Inc. is not just somewhere to get a paycheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally.

Who Are We Looking For?

The ideal candidate for this role will have the following role & responsibilities:

• Be the main point of contact for management and support staff regarding day-to-day HR operations, best practices, policies and procedures
• Provide recommendations and guidance in weekly HR coaching sessions with supervisors and managers, on topics such as attendance, performance, talent management, leaves of absence, progressive discipline, etc.
• Advise on and communicate events throughout the employee lifecycle including leaves of absences, promotions and exits, and complete relevant documentation
• Investigate and respond to general employee and manager concerns or inquiries on a timely basis
• Export, consolidate and analyze monthly HR data reports with different internal partners
• Manage all CNESST claims and files
• Assist with implementation and communication of policies, procedures and ad-hoc projects

Requirements:

• Bachelor’s degree in Human Resources, Industrial Relations or equivalent
• Canadian or provincial Human Resources Professional designation, an asset
• Two (2) to three (3) years related generalist experience in a client-focused Human Resources department, preferably in a customer service space or related organization
• Good knowledge of current legislation, human resources practices, procedures and policies
• Strong interpersonal and conflict resolution skills, with an ability to coach and influence others
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and HRIS
• Excellent verbal, written, and presentation skills, in both French and English

To succeed in this role, you will have a high resiliency and adaptability commitment to continuous improvement, ability to work with and manage relationships across complex group of internal stakeholders.

Passion to learn and grow, with excellent interpersonal skills, within a fast-paced environment. You must also be able to exercise sound judgment in making decisions in areas of responsibility.

We are an equal opportunity and accessible employer that values diversity. Applications from all qualified candidates are evaluated based on qualification, education, experience and business needs. Individual accommodation will be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process. Any information received relating to accommodation will be addressed confidentially.

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